Customer Service Representative

Job Title: Customer Service Representative

Report To: Branch Service Manager

The TGI Story

A second-generation family-owned business for over 60 years, TGI Office Automation is a comprehensive office technology provider offering scalable solutions for many of todays complex business issues. TGI offers unparalleled, innovative technology from a variety of industry-leading partners.

TGI Office Automation seeks a bright, highly motivated and dedicated Customer Service Representative to join a Southeast Florida field service team in our Fort Lauderdale location. This is a great opportunity to join a team that is focused on supporting the growth of our company.

TGIs Mission Statement: Office automation empowers your business. By improving bottom-line profitability through smart, strategic solutions, we help our customers reduce costs and maintain a competitive position.

www.tgioa.com

Summary: Provides customer service and administrative support for field service team.

Primary Functions and Responsibilities:

• Assists with day-to-day operations such as web inquiries, incoming customer calls, and providing account information and updates to the customer.
• Place service calls for technicians and sales representatives.
• Provides professional and timely customer support.
• Contacts customers to answer queries or obtain missing information.
• Maintains and updates records in company databases as needed.
• Communicates important feedback from customers internally.
• Supports the service team with other administrative tasks, if requested.
• Builds and maintains effective relationships with customers, fellow employees, and other departments.
• Performs other duties and projects as required.

Qualifications:

• Some professional experience, particularly in a customer-facing role that includes identifying and addressing customer needs.
• Industry experience and/or administrative experience is preferred but not required.
• Excellent communication skills, both written and verbal; able to communicate effectively over the phone and email, and with all levels of customers, colleagues, and management.
• Proficient with MS Office programs.
• Strong organizational skills and time management skills to ensure assigned responsibilities are completed in an efficient manner; able to work independently.
• Professional presentation; is approachable, enthusiastic and displays a high level of self-motivation.
• Must have good attendance, reliability, and punctuality.

Job Type: Full-time

Pay: $20.00 - $25.00 an hour

Benefits: Dental insurance, Health insurance, Vision Insurance, PTO, and 401(k)

Schedule: Monday-Friday

Work Location: Fort Lauderdale, FL (5535 NW 35th Ave Ste B, Fort Lauderdale, FL 33309)

EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.