What are the responsibilities and job description for the Site Engineering Manager position at TGW North America?
(M/F/D)*
The Site Engineering Manager is a customer-facing role that combines critical thinking and integrated solution ownership with effective leadership, customer service, and management skills. The Site Engineering Manager is responsible for the overall management of the material handling systems installed at the customer site and the TGW personnel assigned to the customer site. The ideal candidate has a customer-first mentality, embraces customer interaction, and understands that the primary responsibility of this role is to build and maintain a high level of customer satisfaction.
What You’ll Be Handling
TGW offers full medical, dental, and vision benefits, 401K with company match, tuition reimbursement, competitive pay with PTO package offerings, along with safety shoe, protective eyewear, and fitness reimbursement.
TGW is an equal opportunity employer.
The Site Engineering Manager is a customer-facing role that combines critical thinking and integrated solution ownership with effective leadership, customer service, and management skills. The Site Engineering Manager is responsible for the overall management of the material handling systems installed at the customer site and the TGW personnel assigned to the customer site. The ideal candidate has a customer-first mentality, embraces customer interaction, and understands that the primary responsibility of this role is to build and maintain a high level of customer satisfaction.
What You’ll Be Handling
- Serve as liaison between the customer facility and broader TGW Lifetime Services team. Attend regular customer meetings, provide updates on onsite activities, and ensure adherence to contractual obligations, such as performance clauses and staffing requirements.
- Develop rapport with customer operational staff at all levels. Work closely with customer to identify system improvement opportunities proactively.
- Coordinate all maintenance activities, including the Planned Preventative Maintenance (PPM) schedule and rapid-response troubleshooting and repair of the automated equipment. Provide hands-on electrical, mechanical, and software technical support to assist with resolution of complex issues.
- Drive incident management efforts. Ensure timely resolution of all issues and lead related root-cause analysis activities.
- Oversee TGW personnel onsite; participate in recruitment and onboarding processes, manage employee performance, training, and development, and complete administrative tasks such as timecard approval, responding to time-off requests, scheduling, etc.
- Manage budget requirements for onsite support.
- Associate degree or Technical Certificate required. Bachelor's degree in engineering or equivalent experience preferred.
- Demonstrated experience supervising a maintenance team in a factory or warehouse environment with automation equipment.
- Proven leadership ability, people and performance management skills, and experience handling high-stress scenarios requiring advanced interpersonal skills and conflict resolution techniques.
- Several years’ experience in mechatronic troubleshooting and repair with material handling conveyor, AS/RS, and shuttle experience.
- Strong proficiency in CMMS systems.
- See full job description for list of additional physical requirements.
TGW offers full medical, dental, and vision benefits, 401K with company match, tuition reimbursement, competitive pay with PTO package offerings, along with safety shoe, protective eyewear, and fitness reimbursement.
TGW is an equal opportunity employer.
