What are the responsibilities and job description for the Customer Service Representative position at Thélios?
Thélios, a leading luxury eyewear company, seeks an Order Processing Specialist to join its team. As a key member of our customer service department, you will be responsible for processing orders, resolving issues, and providing exceptional support to our clients.
Responsibilities
- Process orders and resolve issues in a timely manner
- Provide excellent customer service through phone, email, and other communication channels
- Manage order data, including tracking and monitoring shipments
- Collaborate with cross-functional teams to ensure seamless execution
- Maintain accurate records and reports
Requirements
- High school diploma or equivalent required; associate degree in business administration or related field preferred
- Minimum 2 years of experience in customer service or a related field
- Excellent communication, problem-solving, and organizational skills
- Proficiency in Microsoft Office and SAP software
- Bilingual skills a plus
