What are the responsibilities and job description for the Front Desk Host/Hostess position at Thai Spice Restaurant?
Job Overview
We are seeking a friendly and professional Host/Host to join our dynamic team in the fine dining industry. The ideal candidate will be the first point of contact for our guests, responsible for creating a warm and welcoming atmosphere. This role requires excellent communication skills, a passion for customer service, and the ability to manage guest relations effectively.
Responsibilities
- Greet guests as they arrive and ensure they feel welcomed.
- Manage reservations and seating arrangements efficiently.
- Maintain an organized waitlist during busy periods.
- Communicate effectively with kitchen staff and servers to ensure smooth service.
- Provide information about menu items and specials to guests.
- Handle guest inquiries and resolve any issues or complaints promptly.
- Assist with maintaining cleanliness in the dining area and host stand.
- Utilize POS systems, including Aloha POS, for managing orders and payments.
Qualifications
- Strong customer service skills with a focus on guest satisfaction.
- Excellent phone etiquette for handling reservations and take away orders.
- Ability to communicate clearly and effectively with guests and team members.
- Strong organizational skills to manage multiple tasks simultaneously.
Job Types: Full-time, Part-time
Shift:
- Evening shift
- Morning shift
Language:
- English (Required)
Ability to Commute:
- Oakland Park, FL 33334 (Required)
Ability to Relocate:
- Oakland Park, FL 33334: Relocate before starting work (Preferred)
Work Location: In person