What are the responsibilities and job description for the Inbound Specialist - Memberships position at Thanksgiving Point Institute Inc.?
Job Title: Inbound Specialist - Memberships
Wage - $17/hr
Shift: 30-39 hours per week. Mon-Fri, 9:30am-4:30pm.
Benefits: Free Thanksgiving Point Membership for you and immediate family; medical insurance; 401(k); Employee Assistance Program; Financial Assistance Program; Thanksgiving Point venue discounts; and more!
Job Responsibilities:
- Facilitate inbound and outbound phone calls, emails, and online chat requests.
- Identify customer needs, clarify information, research issues, and provide timely solutions regarding customer issues, account concerns, and transactions.
- Update CRM system, including payment information on failed transactions and interaction tracking.
- Contact lapsed members to encourage renewal.
- Prepare and send documentation to team members and coworkers.
- Create a positive, welcoming environment for members, guests, and colleagues.
- Utilize multiple software systems to support and resolve member and guest needs.
- Enter and maintain accurate records of member interactions in the CRM system.
- Manage database maintenance and help with issue resolution.
- Help with organizing and managing paper record filing systems.
- Assist with inventory of departmental supplies.
- Support departmental events and other projects as needed.
- Exemplify Thanksgiving Point’s Mission, Values, and Policies.
- Other duties as assigned by manager/supervisor.
Salary : $17
