What are the responsibilities and job description for the Guest Service Agent position at Tharaldson Hospitality?
Guest Service Agent / Front Desk Agent
Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent / Front Desk Agent!
What We Offer :
Career advancement opportunities
Employee discounts
Competitive pay
Daily Pay
Flexible work schedule
Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
Paid vacation
SUMMARY
Accommodates guests of the hotel by performing the following duties
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL JOB FUNCTIONS
Greets, registers, and assigns rooms to guests
Handles confidential information, including guest records, with a high degree of integrity
Promptly and effectively deals with guest requests and complaints
Answers and routes calls as appropriate; takes guest messages with accuracy
Responsible for cash drawer contents and transactions during shift
Maintains accurate records including cash flows, registration card, reservation cards, and property walks
Assists with sales and marketing efforts as directed by the General Manager
Offers and properly handles requests for wake-up calls
Records pertinent guest information in the pass-on log
Replenishes continental breakfast as needed and keeps area clean
Ensures common area / lobby is clean
Performs laundry functions as directed
All other duties as assigned
COMPETENCY
To perform the job successfully, an individual should demonstrate the following competencies :
Problem Solving - Identifies and resolves problems in a timely manner
Customer Service - Responds promptly to customer need; Responds to requests for service and assistance
Team Work - Contributes to building a positive team spirit
Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment free environment
Organizational Support - Follows policies and procedures including but not limited to, dress code policies
Adaptability - Able to deal with frequent change, delays, or unexpected events
Attendance / Punctuality - Is consistently at work and on time
Dependability - Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with alternative plan
Initiative - Asks for and offers help when needed
Planning / Organizing - Prioritizes and plans work activities; uses time efficiently
Professionalism - Treats others with respect and consideration regardless of their status or position
Quality - Demonstrates accuracy and thoroughness; applies feedback to improve performance; Monitors own work to ensure quality
Quantity - Meets productivity standards; Completes work in timely manner
Safety & Security - Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly
What we are looking for :
0 - 1 year of customer service experience
Passionate about hospitality and creating an exceptional guest experience.
Ability to handle confidential information, including guest records, with a high degree of integrity.
Ability to answer and route calls as appropriate; takes guest messages with accuracy.
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