Operations Lead

Role: Operations Lead

Remote (Washington OR California)

Job Description

As an Operations Lead within Solutions team, you will be responsible for the discovery phase of new opportunities in GenAI and AI data services, including scope definition, interfacing with client and internal stakeholders, pricing, and design of process workflows.

Additionally, the Operations Lead will support cross-functional departments to streamline operations, enhance efficiency, and drive the successful deployment of solutions that align with strategic goals.

Key Responsibilities:

• Operational Strategy and Leadership:
• Develop and maintain a knowledge base of pilot and program data to streamline the discovery phase of new opportunities
• Develop and implement scalable operational strategies to support the delivery of solutions and services.
• Process Improvement:
• Identify opportunities for process improvements and drive initiatives to enhance operational efficiency and effectiveness.
• Analyze current processes and workflows to identify bottlenecks and areas for optimization.
• Solution Deployment:
• Collaborate with Solution Engineers on new tooling evaluation, testing, and integration.
• Coordinate with delivery teams and other stakeholders to ensure successful implementation.
• Client and Stakeholder Management
• Engage with clients and stakeholders to understand their needs and ensure that solutions meet their expectations.
• Address and resolve any issues or concerns related to the deployment and operation of solutions.
• Technology and Tools:
• Evaluate and implement technology solutions and tools to support operational processes.
• Stay up to date with industry trends and advancements to ensure that our operations remain competitive and efficient.
• Cross-Functional and Global Collaboration:
• Work closely with product management, engineering, delivery teams, and other teams to align operational processes with business objectives.
• Facilitate communication between multicultural teams across different time-zones to ensure alignment and address any operational challenges.

Qualifications:

• Education:
• Bachelor s degree in Data Science, Operations Management, Engineering, or a related field.
• Advanced degree or relevant certifications (e.g., Masters, Six Sigma, PMP) preferred.
• Experience:
• Minimum of 5 years of experience in service operations management, with a proven track record of leading teams and managing complex projects.
• Minimum of 2 years of experience vendor-side experience, especially with Fortune 200 companies and/or large tech companies
• Minimum of 2 years of experience in operations and/or project management
• Experience with global and remote team collaboration
• Experience with GenAI, AI, localization, or related projects
• Experience preparing and presenting program data to client and internal stakeholders
• Technical understanding of basic file formats, scripts and data ingestion pipelines (this role will need to manage conversations with a technical audience as part of solution design)
• Advanced proficiency with the Office Tool Suite and JIRA workflows
• Client-side experience, pre-sales and AI/ML experience is a plus

Skills:

• Strong leadership and team management abilities.
• Excellent problem-solving and analytical skills.
• Proficiency in process improvement methodologies and tools.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across departments and across time zones.
• Familiarity with project management software and operational tools.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Strategic thinker with a focus on results.
• Proactive and adaptable, with a strong sense of ownership.
• Detail-oriented with a commitment to quality and excellence.