What are the responsibilities and job description for the Customer Service Rep / Sales Support position at Thayer Distribution?
We are thrilled to announce an exciting opportunity to join our family-owned candy and snack food distribution company as a Sales Support Customer Service Rep.! We are looking for a dedicated friendly professional to provide exceptional customer service support and assistance. Engage with customers through various channels, such as phone, email, and chat ensuring their inquiries are addressed promptly and effectively. Assist the sales team, by contacting customers to notify of new products and enter orders. Two years of Telephonic Customer Service experience is required. Previous call center experience is a plus!
Duties and Responsibilities
- Help us keep our existing and prospective customers happy and ensure our department hits its growth targets.
- Show up reliably and regularly - your presence matters!
- Answer calls/emails/chats promptly - we're all about quick and friendly service.
- Assist customers from any territory with enthusiasm, regardless of who owns the account.
- Build lasting relationships with customers through friendly and engaging communication.
- Enter daily orders received via direct customer contact, phone, fax, email, and web - ensuring everything runs smoothly.
- Offer great alternatives when requested items are not available - we've got solutions!
- Assist Co-workers: Let's help each other to ensure we meet the department's deadlines. Teamwork makes the dream work!
- Notify our customers and encourage them to participate in our exciting Virtual Shows. Your enthusiasm can make a big difference!
- Increase Product Knowledge: Continuously learn about our inventory. The more you know, the better you can assist our customers.
- Communicate Promptly: Use swift and timely communication to inform customers about any pricing, delivery issues, out-of-stock items, etc., so they can prepare and react accordingly.
- Handle Inquiries: Address customer inquiries with patience and a friendly attitude.
- Resolve Complaints: Investigate customer complaints thoroughly, develop mutual solutions, and recommend improvements to management. We're here to make things right!
- Share Feedback: Communicate any new product and line recommendations from customers to management. Your insights are valuable!
Qualifications
- At least 2 years’ experience in Sales Support, Customer Service, or a related field.
- Previous Call Center experience is a plus.
- Positive, enthusiastic attitude.
- Strong phone etiquette and excellent communication skills both verbal and written.
- Strong knowledge of PC applications including MS Office and Excel.
- Ability to multi-task, prioritize, and manage time effectively.
- Capable of being an effective team member and displays initiative.
- Willingness to learn in a fast-paced environment.
- Detail-orientated.
Benefits
- Company paid health and dental insurance for the employee.
- Company paid life insurance and short-term disability for the employee.
- Paid Time Off (PTO) to use first year of hire.
- 401k with company match.
- Day Shift. Monday - Friday (Possible Occasional Saturdays)
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
Shift:
- Day shift
Experience:
- Telecommunication Customer Service: 2 years (Required)
Ability to Commute:
- Aston, PA 19014 (Required)
Work Location: In person
Salary : $18 - $21