What are the responsibilities and job description for the Assistant Service Writer position at Thayer family dealers?
Job Overview
We are seeking a motivated and detail-oriented Service Writer to join our team. The ideal candidate will have a strong background in customer service and some experience with auto repair, along with excellent communication skills to effectively interact with customers and technicians. As a Service Writer, you will play a crucial role in ensuring customer satisfaction by accurately documenting service requests, providing estimates, and facilitating the repair process.
Responsibilities
- Greet customers and assess their automotive service needs.
- Document customer concerns and vehicle issues accurately.
- Prepare detailed service estimates for repairs and maintenance.
- Communicate effectively with technicians to ensure clarity on service requirements.
- Provide recommendations for additional services based on vehicle condition and customer needs, including upselling opportunities.
- Maintain accurate records of services performed and parts used.
- Handle cash transactions and process payments efficiently.
- Follow up with customers regarding their service experience and satisfaction.
- Stay updated on automotive trends, technologies, and best practices related to auto body repair, shocks struts, alignment, suspension systems, and dealership operations.
Requirements
- Some experience in service writing or a similar role within the automotive industry is preferred.
- Knowledge of auto repair processes and automotive service management is highly desirable.
- Familiarity with cash handling procedures.
- Strong interpersonal skills with the ability to build rapport with customers.
- Excellent organizational skills and attention to detail.
- Ability to work in a fast-paced environment while managing multiple tasks effectively.
- A passion for the automotive industry and a commitment to providing exceptional customer service.
Join our team as a Service Writer where your expertise will contribute to our commitment to quality service and customer satisfaction!
Job Type: Full-time
Pay: $36,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
Shift:
- 8 hour shift
Work Days:
- Rotating weekends
- Weekends as needed
Ability to Commute:
- Bowling Green, OH 43402 (Required)
Ability to Relocate:
- Bowling Green, OH 43402: Relocate before starting work (Required)
Work Location: In person
Salary : $36,000 - $45,000