What are the responsibilities and job description for the Account Manager position at The 20?
We are searching for competitive candidates who are proactive and passionate about the customer experience and driving adoption by understanding and effectively aligning customer and company goals. This is achieved by leveraging company solutions and offerings that are best suited to fulfill the needs of the customer. Account Managers will own the relationship with their clients. They will build long-lasting, mutually beneficial relationships with their contacts, always striving to make the customer more successful by utilizing the tools and resources available to them. They also aid internal departments by collecting information, such as sales leads or testimonials, assisting in the processing and analysis of client data and complaints, and identifying industry trends. Ultimately, a successful Account Manager should collaborate with our various teams to achieve quotas while keeping clients satisfied and engaged with our products and services.
If you are familiar with managing multiple clients on a national scale, have a flair for client communication, and understand consumer behavior, we’d like to hear from you.
Responsibilities
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Accountable for driving client retention efforts through effective relationship management and service excellence.
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal management
- Assess and provide solutions for current and future customer concerns regarding adoption and/or use of products and services offered
- Forecast and track key account metrics (e.g. quarterly and annual growth, sales, and retention)
- Prepare reports on account status, monitor multiple technology solutions
- Collaborate with sales, training, onboarding, and technical teams to identify and grow opportunities within territory
- Gather competitive intelligence and stay updated on industry trends, reporting findings to leadership
- Assist customers with go to market strategy, conducting Quarterly Business Reviews, deal creation, and driving revenue
- Travel may be required for trade shows, customer visits, and/or conferences
Requirements
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office Suite
- Experienced in maintaining relationships nationally over a large number of clients
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Communication, Sales or relevant field
