What are the responsibilities and job description for the Customer Service Representative position at The 860 Team?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to handle inquiries efficiently. This position is perfect for individuals who thrive in a fast-paced environment and enjoy helping others.
Duties
- Respond to customer inquiries via in person in a professional manner.
- Provide accurate information regarding products and services to enhance customer satisfaction.
- Handle customer complaints with empathy and professionalism, working towards effective resolutions.
- Maintain detailed records of customer interactions and transactions in the office system.
- Analyze customer feedback to identify trends and areas for improvement in service delivery.
- Collaborate with team members to improve processes and enhance the overall customer experience.
- Uphold company policies and procedures while ensuring compliance with industry standards.
Requirements
- Proven experience in a customer service or support role, preferably within a call center environment.
- Strong verbal communication skills in English; multilingual abilities are a plus.
- Ability to analyze information quickly and provide appropriate solutions to customers.
- Strong organizational skills with attention to detail.
- A positive attitude, patience, and a willingness to learn new skills.
- Flexibility to work various shifts as needed.
If you are passionate about delivering outstanding customer service and want to be part of a dynamic team, we encourage you to apply for this exciting opportunity!
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- On-the-job training
- Professional development assistance
Shift:
- 8 hour shift
- Day shift
Experience:
- Customer service: 2 years (Preferred)
Work Location: In person
Salary : $40,000 - $50,000
