What are the responsibilities and job description for the Field Service Technician position at The Aagard Group?
Responsibilities:
- Help our customers win, representing Aagard for our customers to fully have the Aagard Experience
- Install packaging equipment, retrofits projects, warranty and service parts at customer sites
- Provide internal and external technical support for equipment in the field
- Provide onsite customer training for equipment operation, troubleshooting, and maintenance
- Generate daily service reports from work being performed at customer’s site
- Recommend service and rebuild projects to customer that improves equipment performance
- Assist in internal project builds of retrofit projects to Engineering specifications, meeting customer requirements
- Assist with programming and code for PC and PLC machine controls
General Responsibilities:
- Adhere to, support and promote the Aagard vision and culture statements
- Demonstrate professional, respectful interaction with other team members
- Accurately and professionally represent Aagard to customers and vendors
- Other duties as assigned
Minimum Requirements:
- Minimum of Associates degree plus two years’ experience in related field or equivalent combination of education and experience
- Experience working in a manufacturing environment preferred
- Experience or training with PCs, Servos, PLCs preferred
- Ability to view and understand CAD drawings
- Knowledge of blueprint reading, hydraulics, pneumatics, and electronics
- Experience with Microsoft products including proficiency with Microsoft Office
- Ability to lift, push, pull up to 50 lbs
- Ability to stoop, kneel, crouch, crawl or climb
- Ability to operate or be trained to operate a forklift
- Valid driver’s license required
- Willingness to take occasional after-hours calls
- Ability to travel approximately 50% of the time. Travel may occasionally be higher to meet customer expectations
- A valid Passport is required
Benefits Offered:
At Aagard, we believe in investing in you—your health, your career, your financial future, and your well-being. Our total rewards package is designed to support you and your family with meaningful benefits.
Comprehensive Healthcare for You and Your Family
- No-Cost Coverage: Preventive & major medical coverage for you and your family—fully paid by Aagard.
- Flexible Health Options: Choose your own plan with company contributions through our Traditional Individual Insurance.
- Payment-in-lieu: Receive extra compensation if you’re insured elsewhere.
- Company-Paid Benefits: Dental, Life, and Disability insurance—all included.
- Wellness Support: Reimbursements for gym memberships, nutrition counseling, mental health services, vision screenings, and more.
Financial Security
- 401(k) with Company Match: 50% match on the first 10% of your contributions.
- Quarterly Profit Sharing: Celebrate success with rewards that grow with our company.
Time Off
- Paid Time Off: Enjoy time for rest and relaxation.
- 9 Paid Holidays throughout the year.
- Paid Bereavement Leave for life’s difficult moments.
- Volunteer Time Off: Make an impact with paid time to support causes you care about.
Career Growth & Development Opportunities
- Pathways to Leadership: Build your future with mentorship and servant leadership programs.
- Educational Support: Scholarships and tuition reimbursement to help you grow.
Unique Offerings That Set Us Apart
- Celebrate, Care, and Connect: Our on-staff chaplain is here to support you through life’s milestones, challenges, and celebrations.
- Supporting Our Community: Aagard matches your charitable contributions, helping you give back and make a difference.
- Team Building Events & Lunch & Learns: Connect, learn, and grow with your peers.
- Complimentary Perks: Enjoy fresh fruit, hot beverages, and local business discounts.
At Aagard, you’re not just joining a company—you’re joining a team that cares. Your contributions matter here, and we’re proud to offer benefits that help you thrive at work and beyond.
