What are the responsibilities and job description for the Field Service Technician position at The Aagard Group?
Position Objective:
- Through the practice of servant leadership; enhance people’s lives through installation, retrofit and troubleshooting activities to deliver quality, best value products and services, on time, to internal and external customers.
Responsibilities:
- Help our customers win, representing Aagard for our customers to fully have the Aagard Experience
- Install packaging equipment, retrofits projects, warranty and service parts at customer sites
- Provide internal and external technical support for equipment in the field
- Provide onsite customer training for equipment operation, troubleshooting, and maintenance
- Generate daily service reports from work being performed at customer’s site
- Recommend service and rebuild projects to customer that improves equipment performance
- Assist in internal project builds of retrofit projects to Engineering specifications, meeting customer requirements
- Assist with testing of new machines
- Assist with programming and code for PC and PLC machine controls
- Follow safe work practices and perform housekeeping tasks
- Assist with training other team members
- Recommend and implement up-to-date manufacturing methods to increase productivity and reduce costs
- Communicate openly, share knowledge, build positive collaboration between departments and team members
- Support and contribute to department and company metrics
- Be actively engaged in continuous improvement projects and culture
General Responsibilities:
- Adhere to, support and promote the Aagard vision and culture statements
- Demonstrate professional, respectful interaction with other team members
- Accurately and professionally represent Aagard to customers and vendors
- Other duties as assigned
Minimum Requirements:
- Minimum of Associates degree plus two years’ experience in related field or equivalent combination of education and experience
- Experience working in a manufacturing environment preferred
- Aptitude and interest in machine controls
- Experience or training with PCs, Servos, PLCs preferred
- Ability to view and understand CAD drawings
- Strong customer service skills, conscientious of meeting and exceeding customer needs
- Ability to read and understand the proper use of measuring instruments
- Ability to operate small hand tools
- Knowledge of blueprint reading, hydraulics, pneumatics, and electronics
- Ability to follow customer specifications
- Knowledge of mechanical/electrical assembly terminology
- Experience with Microsoft products including proficiency with Microsoft Office
- Experience or training with computers and ability to learn and use Aagard specific software
- Ability to prioritize tasks
- Ability to take action and be proactive
- Ability to communicate professionally with internal and external customers verbally and in writing
- Ability to communicate ideas in both technical and user friendly language
- Ability to walk or stand up to 100 percent of the time
- Ability to lift, push, pull up to 50 lbs
- Ability to stoop, kneel, crouch, crawl or climb
- Must be highly safety conscious
- Ability to prioritize tasks
- Ability to take action and be proactive
- Ability to operate or be trained to operate a forklift
- Valid driver’s license required
- Strong time management and organizational skills
- Passion for excellence
- Value and build a culture of measurement
- Willingness to take occasional after-hours calls
- Ability to travel approximately 50% of the time. Travel may occasionally be higher to meet customer expectations
- A valid Passport is required
