What are the responsibilities and job description for the Hotel Front Desk - Guest Services Agent position at The Academy Hotel?
The Academy Hotel, Colorado Springs is a family owned and operated full service hotel. We're committed to providing our guests exceptional customer service to ensure every stay is memorable.
Wages: $17.00 - $18.00 per hour based on experience.
Hours: 3:00pm - 11:00pm
Job Description | Responsibilities | Duties: Maintain a positive, friendly and up-beat attitude when greeting and communicating with guests. Manage the Check-In and Check-Out process. Register guests and assign rooms. Immediately respond to and follow up on all guest questions and requests. Assist with bookings from third party OTAs. Communicate with Maintenance and Housekeeping to ensure rooms are clean and functioning. Communicate with Housemen to assist with guest requests. Resolve all guest complaints in a timely manner. Keep abreast of groups, functions and banquets.
Administrative tasks as directed. Assist guests with purchases from the 24 Hour Store. Monitor shift checklists and maintain a tidy and organized workspace.
Requirements & Qualifications: Customer Service experience. Reliable and trustworthy multi-tasker able to perform with little direct supervision. Willing to cross train on Night Audit. Ability to work weekends and holidays. Basic computer skills with knowledge of Microsoft Office. We will train you on the PMS. Must posses a passion for hospitality and customer service.
Benefits: Health, Dental and Vision insurance offered to employees who work 30 hours per week.
Wellness Leave (banked sick pay). Paid time and a half for hours worked on Christmas Eve and Christmas Day. An exciting environment for individuals who enjoy working directly with people.
Salary : $17 - $18