What are the responsibilities and job description for the Fulfillment Operations Manager position at The Academy?
Our Vision:
The Academy is a leading provider of high-quality printing, fulfillment, and kitting services. Our commitment to operational excellence has earned us a reputation as a trusted partner in the industry.
We are seeking a seasoned Head of Fulfillment to lead and grow our fulfillment & printing operations. As the primary business leader for a small, dynamic team, you will play a pivotal role in driving strategy, managing day-to-day operations, and fostering a culture of excellence.
- Strategic Leadership: Oversee all aspects of fulfillment and printing operations, ensuring alignment with company goals and objectives.
- Equipment Management: Source equipment such as printers, envelope printers, and cutters, and coordinate with vendors for maintenance and troubleshooting.
- Client Account Servicing: Manage client relationships, address service issues, and fulfill requests for new services, including printing, fulfillment, and kitting.
- Financial Oversight: Monitor budgets and financial performance, ensuring profitability and sustainability.
