Tech Support, Level 1

The Academy is currently hiring a temporary Level 1 Tech Support.

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The Academy of Charter Schools Is…

The Academy of Charter Schools is a public PK-12 school of choice located in Westminster, Colorado. We pair a rigorous, content-rich curriculum with opportunities to explore strengths and passions to achieve the highest standards for all. Our mission is to help all students grow into college ready, exemplary citizens by combining academic mastery with personal empowerment to drive lifelong success. We serve our full community by intentionally developing a school culture that embraces diversity, equity, and inclusion.

Our approach to vertically aligning the full educational experience for our students from youngest to oldest centers around three notions – Prepare, Explore, and Empower – that keep us grounded in The Academy’s mission and vision as we set priorities and make decisions that impact instruction and school culture.

Academy Employees Are…

At The Academy, employees embody our mission, vision, and values every day. They guide and support staff to prepare students for academic mastery by delivering evidence-based curricula; they collaborate with students, staff, and families to design student-centered learning experiences that create opportunities to explore strengths and passions; and they support the implementation of social-emotional skills lessons that empower students to become leaders of their own learning. Academy employees work hard to provide an engaging, inclusive, and joyful learning environment. They embrace relationships and positive communication with a diverse community of students, staff, and families while helping maintain a culture of high expectations for all. Experience in school environments, strong people skills, and ability to work within a team is required.
What Makes a Good Academy Employee?

The Academy is looking for committed leaders who are prepared to perform at a high level in a demanding environment. Some of the characteristics that make for a successful employee at The Academy include:

• A people-first, relationship-focused orientation
• A growth mindset
• A belief that ALL children can achieve at high levels
• A passion for contributing to overall school success by working alongside and supporting others
• A creative, innovative, and caring attitude
• A spirit of openness, trust, and kindness
• A dedication to data-driven practices
• A highly motivated work ethic and willingness to tackle challenges
• Comfort with being flexible
• A sense of humor

At The Academy, we know that diversity makes us stronger and challenges us to think differently every day. The Academy provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, sex, national origin, age, veteran status or disability.

• Pay is $17.71 per hour
• Must be 16-years old
• Work hours: under 29 hrs a week
• This position is a temporary position for the 2025 summer break.
• PERA Retirement Benefits not included
• Experience preferred but not required

Visit our website at www.theacademyk12.org. The Academy’s comprehensive benefits package includes a number of different plans for full-time employees. Refer to Employee Benefits Enrollment Guide for details at https://www.theacademyk12.org/about-us/working-for-us. Information on employee paid leave is also available at this same location.

SUMMARY:

We are looking for a motivated Level 1 Tech Support to join our IT Department during the summer. This role is ideal for students or entry-level candidates looking to gain hands-on experience in IT support.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The primary responsibility is to assist with technical support requests and contribute to various summer IT projects under the supervision of senior staff.

• Provide a welcoming and friendly demeanor to the customer base.
• Be organized and possess excellent communication and interpersonal skills.
• Other duties as assigned.

To be a successful help desk technician, you should be well versed in all aspects of computer systems configuration, set up, and maintenance. Using our internal ticketing system, you should be able to notate closed issues properly, and escalate appropriately as needed.

TECHNICAL SKILLS, KNOWLEDGE & ABILITIES:

• Ability to maintain confidentiality in all aspects of the job.
• Ability to promote and follow Board of Education policies, Authorizer policies and building and department procedures.
• Ability to communicate, interact and work effectively and cooperatively with people from diverse ethnic and educational backgrounds.
• Ability to recognize the importance of safety in the workplace, follow safety rules, practice safe work habits, utilize appropriate safety equipment and report unsafe conditions to the appropriate administrator.

EDUCATION AND RELATED WORK EXPERIENCE:

• Willingness to learn and follow directions

REPORTING RELATIONSHIPS & DIRECTION/GUIDANCE:

Reports to: Information Technology Manager

Direct reports: # of EMPLOYEES

This job has no direct supervisor responsibilities.

BUDGET AND/OR RESOURCE RESPONSIBILITY:

• None

PHYSICAL REQUIREMENTS: The physical demands, work environment factors and mental functions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.