Billing Manager

Description

Love Work. Love Life. Be You.

Join the Access family and see how we make software ideas become a reality! Our core values of ‘love work, love life’ have been central to our success and we’re looking for people to join us who share our passion for making things better every day.

What are we all about?

SHR Group, an Access company, unites pioneering hotel technology and marketing services to put the power back in the hands of hoteliers. We deliver solutions through a complete eco-system of tools and services that maximize guest success and value at every touchpoint.

More than 2,000 hotels around the world rely on SHR Group’s product suite to optimize their channel mix, personalize guest experiences, and maximize revenue and profitability. Our platforms bring the full stack of booking and revenue tools together for the first time, from acquisition to booking, check-in to post stay follow-up and loyalty, whilst maximizing revenue every step of the way. These services are then rocket boosted by the platform’s real-time learning and insight, enabling smarter prediction, tailoring and optimization of every guest interaction.

About You:
As a Billing Manager, you excel at balancing precision and efficiency in a dynamic environment. You are detail-oriented and driven by the challenge of ensuring accurate invoicing, timely collections, and seamless customer interactions. Your strong financial acumen and problem-solving skills enable you to resolve billing discrepancies quickly while maintaining positive relationships with clients. You thrive when collaborating across teams, applying your expertise to improve processes and enhance billing systems.

This role is ideal for someone who enjoys taking ownership of billing operations, driving results, and contributing to the financial health of a growing organization. If you have a background in collections, accounts receivable, or financial operations and are passionate about delivering accuracy and excellent customer service, we’d love to hear from you!

Day to day, you will:

• Prepare and generate accurate invoices for customers based on contractual agreements, purchase orders, or service delivery.
• Ensure invoices reflect correct pricing, terms, and billing cycles. 
• Maintain proper documentation for all billing transactions and customer agreements.
• Work closely with internal teams to investigate and correct errors in billing or payment records.
• Serve as a point of contact for customers with billing inquiries or concerns.
• Promptly address and resolve customer billing issues, disputes, and concerns in a professional manner. 
• Monitor, manage, and collect overdue accounts to reduce the company’s aged receivables.
• Contact customers via phone, email, or written correspondence to collect payments, resolve disputes, and follow-up on payment arrangements. 
• Track incoming payments from customers and ensure they are properly posted to the correct accounts. 
• Monitor any payment discrepancies and work with clients to resolve them quickly. 
• Generate and review aging reports regularly to identify overdue accounts. Prioritize collections based on account status and payment terms. 
• Monthly reconciliation of the Accounts Receivable aging report to the General Ledger accounts.
• Prepare weekly and/or monthly reports on the status of collections, collection forecasts, and delinquent accounts for management review. 
• Assist in the implementation or optimization of billing systems and software to improve efficiency and accuracy.
• Help troubleshoot any system issues or errors related to billing procedures.

Requirements

Required:

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred. A combination of relevant experience and education may be considered. 
• 2-4 years of experience in collections, accounts receivable, or related roles in a corporate environment. 
• Strong understanding of accounting principles, revenue recognition, and financial reporting.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and collections software or ERP systems (e.g., SAP, Oracle, or other      financial software). 
• Excellent communication skills, both written and verbal, with the ability to negotiate and build positive relationships with      customers. 
• Detail-oriented with strong analytical and problem-solving skills. 
• Ability to manage multiple tasks and work independently under pressure to meet deadlines. 
• High level of professionalism and integrity. 

Please note that candidates must reside within the Eastern or Central time zones to ensure alignment with our core business hours and effective collaboration with our team.

Applicants must be eligible to work in the U.S. without sponsorship from the employer (e.g., H1-B visa) for this opportunity.

What does Access offer you?

We are a growing software company, and we deliver on what we say we do! We take the development of our people seriously and we will work with you to carve out your success plan and provide opportunities to accelerate your career and make a real difference.

If you join our team, you’ll soon discover that we excel at building strong, enduring relationships, including those with our employees. On top of a competitive salary, you’ll receive the following benefits and much, much more:

• 22 days paid time off
• 11 company paid holidays
• Medical, dental & vision insurance
• 401(k) with 5% company match
• Short-term and long-term disability insurance
• Parental leave for birthing and non-birthing parents
• Flexible work environment

Compensation: The anticipated salary range for this position is $75,000 to $85,000 annually. Final compensation will be determined based on a variety of factors, including location, qualifications, experience, and skill set.

The Access Group is committed to a diverse and inclusive workplace and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let’s make a difference together.

Salary : $75,000 - $85,000