What are the responsibilities and job description for the Desktop Support position at The Accuro Group?
Overview
We are seeking a skilled and dedicated Desktop Support Technician to join our IT team. In this role, you will be responsible for providing technical support and troubleshooting assistance to end-users, ensuring that their computer systems and applications operate smoothly. The ideal candidate will possess a strong background in computer hardware, networking, and customer service, with the ability to resolve issues efficiently while maintaining a positive user experience.
Responsibilities
- Provide first-level support for hardware and software issues, including desktops, laptops, and peripherals.
- Troubleshoot and resolve technical problems related to Active Directory, VPN connections, and network configurations.
- Utilize ticketing systems such as Remedy and Jira to track and manage support requests effectively.
- Assist users with computer networking issues and provide guidance on network administration tasks.
- Maintain documentation of support processes and solutions for future reference.
- Collaborate with other IT team members to ensure seamless integration of new technologies.
- Conduct regular maintenance checks on computer systems to ensure optimal performance.
- Deliver exceptional customer service by communicating clearly and effectively with users.
Skills
- Proficiency in Active Directory management and user account administration.
- Strong understanding of computer hardware components and troubleshooting techniques.
- Experience with VPN setup and configuration.
- Familiarity with ticketing systems such as Remedy or Jira for issue tracking.
- Knowledge of computer networking principles, including TCP/IP protocols.
- Excellent customer service skills with the ability to handle technical inquiries professionally.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Strong problem-solving skills with attention to detail.
Join us as a Desktop Support Technician and contribute to creating a supportive technology environment that empowers our users!
Regards
Ashok Chahar | Account Manager
| EMAIL ashok.c@accurogroup.com
Job Type: Contract
Pay: $23.60 - $25.08 per hour
Schedule:
- 8 hour shift
Work Location: On the road
Salary : $24 - $25
