What are the responsibilities and job description for the Field Operations Manager - MIT - Midwest Division position at The Adam Corporation Group?
The Manager in Training position will provide training for individuals to become a successful Field Operations Manager. The duration of the MIT role will vary based on the experience, skills, and abilities as well as the performance of the candidate. The expected duration of the position should not to exceed 180 days. At the conclusion of this initial period a detailed assessment of the candidate’s performance will be reviewed. Based on this assessment the candidate will be transitioned into a Field Management Position or back into a Field Reporting Specialist Position.
RESPONSIBILITIES:
Supervision, training and support of assigned Field Reporting Specialist. Maintain a safe work environment and foster work place safety. Ensure the highest levels of time service, quality and productivity are met with no less than the minimum acceptable standards being achieved. Monitor expenses within managed area. Implement, monitor, train and maintain established procedures and protocols. Maintain and promote superior customer service and customer satisfaction within supervised area. Maintain highest levels of revenue and profitability in assigned area.
DUTIES:
Hiring, training, continuing education and disciplining of field representatives
Completion of quality assurance quotas
Completion of reporting requirements
Manage cost center expenses
Perform annual reviews on all direct reports in accordance with company policies
Act as liaison between:
- Field staff and management
- Producing agent/agency personnel and field staff
- Processing/review personnel and field staff
Completion of personal production requirements
Other job related duties as assigned
SKILL SET:
Demonstrated proficiency of all required job functions of Field Reporting Specialist
Demonstrated proficiency of Reliable’s products and services
Exemplary interpersonal skills, conflict resolution skills, problem-solving skills, and analytical skills such as forecasting and trend analysis
Ability to accept and implement policy changes
Ability to provide a high level of customer satisfaction
Self -motivated, self-disciplined, and able to work autonomously
