What are the responsibilities and job description for the IT Specialist - ADMIN position at The Adult Skills Center?
Job Description
Job Description
Essential Duties and Responsibilities :
The Adult Skills Center (TASC) provides innovative and proactive services that empower individuals with diverse intellectual, developmental, and mental health needs to achieve their highest level of Independence and realize their greatest potential. Under the supervision of the IT Coordinator, must communicate and work effectively with other TASC Program Coordinators / Directors (as applicable) and be able to work successfully with minimal to no supervision. This position is responsible for supporting the day-to-day IT requests, maintenance of existing technology systems, campaign / event support, and developing or acquiring new and critical technology systems. Technology systems include the upkeep, configuration, and reliable operation of all servers, networks, equipment, and data security.
Primary Duties :
Responsible for IT support needs across all TASC locations
- Responsible for the execution of policies and procedures pertaining to IT
- Responsible for ensuring continuity of computer services, applications, and systems
- Update and maintain the inventory list / tracker of all technology equipment
- Provisioning of new computers including adding all applicable programs and settings
- Create / remove end users as part of the onboarding / off-boarding process
- Troubleshoot computer and network issues and escalate issues to appropriate team member or service providers in a timely manner
- Provide support to end users both on-site and via remote login / virtual meeting application / phone
- Assist in the set-up and maintenance of company networks
- Maintain and handle issues regarding voice telephone systems
- Proactive with regards to end-user support
- Work in / with low voltage spaces and devices
- Work with the IT Coordinator on organization projects / updates / changes regarding technology and included processes
- Utilize and maintain an end user support ticket system
- Regular report out of troubleshooting issues handled or in queue
- Assist in future planning solutions for the organization
- Assist in assessing possible technology deficiencies and creating trainings as a preventative measure
- Assist and consult in audio and video projects
- Other Duties
Perform other duties as assigned
Qualifications :
Physical Requirements :
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits :
