Job Description
Job Description
Hybrid - 3 Days in office 2 WFH
About The Advocates
At The Advocates, we're not just a group of experienced injury lawyers; we're a dedicated team that spans across 11 states. We believe in empowering victims of personal injury, giving them a voice and control over their recovery. If someone's reckless or negligent actions have caused harm, we step in to ensure justice is served and fair treatment is received from insurance companies.
But our mission goes beyond just securing settlements. We're a firm with a soul. Our passion lies in making a difference, in improving the lives of not just our clients, but also our colleagues and everyone we meet. So, if you're looking to join a team where your work can have a real, positive impact on people's lives, then The Advocates could be the perfect fit for you.
What You'll Do :
As an Intake Specialist , you will serve as the crucial link between The Advocates Marketing and The Advocates Law Firm. Your role involves connecting leads with attorneys for consultations, signing up clients for attorneys, and setting up new cases in our system.
Inbound Calls / Outbound calls :
- Receive calls from clients regarding their injury cases.
- Provide empathy and patience during interactions.
- Refer to other firms if we cannot assist with the case.
Connecting Clients :
Connect clients with potential attorneys handling their cases.Facilitate communication between clients and legal professionals.On-the-Line Documentation :
Document case details accurately while on the call.Ensure thorough record-keeping for each client interaction.Data entry in firm case software systemWhat to Expect :
Team Collaboration : You'll work closely with colleagues across departments and Attorney.High-Volume Task Management : Juggling multiple cases simultaneously requires excellent organizational skills. Prioritizing tasks, meeting deadlines, and maintaining quality are crucial.Time Management : Efficiently allocating time to each case ensures productivity. Balancing urgency with thoroughness is vital.Team Meetings : Regular team meetings keep everyone informed, aligned, and up to date. Staying current with changes and updates is essential..Metrics Goals : Monthly performance metrics guide your progress. Meeting targets reflects your impact on client satisfaction and team success.Quarterly Team Goals : Collaborating on broader team objectives fosters growth and collective achievement.What You'll Need :
Bilingual : Spanish - Read, Write, Speak, able to translate.Customer Service Experience : experience in customer service is not required, but preferred.Computer Literacy : Proficiency in using computers and software tools.Communication Skills : Communicating effectively with clients, attorneys, and team members.Organizational Skills : Proficiency in using computer systems and task flows to manage and track tasks.Empathy : Ability to understand and share the feelings of others, particularly when dealing with clients.Attention to Detail : You excel at delivering error-free reports.As an ideal candidate for this role, you possess a unique blend of skills and qualities that make you well-suited to managing high-volume tasks. Whether you've worked in medical fields, call centers, or office settings, your commitment to putting people first drives your success.
Benefits :
Medical Insurance Coverage : 100% medical coverage under our HSA plans, plus contribute toward dependent coverage.Charitable Time Off : Give back; make a difference.Family First : Paid parental leave because life's greatest case is family .Dental and Vision Insurance : Dental and vision insurance options are available.401k Plan : Employees can participate in our 401k retirement savings plan.Applicants must be currently authorized to work in the United States on a full-time basisJoin us and learn more about how we advocate for our clients!
