Solution Manager, SAP ISU FSM

Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation (NYSE: AES), a Fortune 500 company that's leading the charge in the global energy revolution. With operations spanning 14 countries, AES is committed to shaping a future through innovation and collaboration. Our dedication to innovation has earned us recognition as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022. And with our certification as a Great Place to Work, you can be confident that you're joining a company that values its people just as much as its groundbreaking ideas.

AES is proudly ranked #1 globally in renewable energy sales to corporations, and with $12.7B in revenues in 2023, we have the resources and expertise to make a significant impact as we provide electricity to 25 million customers worldwide. As the world moves towards a net-zero future, AES is committed to meeting the Paris Agreement's goals by 2050. Our innovative solutions, such as 24/7 carbon-free energy for data centers, are setting the pace for rapid, global decarbonization.

If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a cleaner, more sustainable future - we're powering it. Apply now and energize your career with a true leader in the global energy transformation.

• We are seeking an experienced and dynamic Application Manager, SAP ISU FSM for our Field Service Management applications based on SAP-ISU technology, utilizing SAP MRS (Multi Resource Scheduling) and SAP Asset Manager Mobile tools to process service order within SAP CS (Customer Service) module. The ideal candidate will have a robust technical background, project management skills, and a strong understanding of the utilities sector specific to the Work Management process. The Application Manager, SAP ISU FSM for Field Service Management applications will oversee and manage the SAP Multi Resource Scheduling and SAP Asset Manager Mobile applications implemented in AES to support customer connections. This role will collaborate with Business and Digital stakeholders to ensure standards and quality are achieved during the management lifecycle such as incidents, enhancements and improvements.
• Product Vision and Strategy: Define and communicate the product vision, strategy, and roadmap for Field Service Management applications.
• Stakeholder Management: Engage with stakeholders to gather requirements and ensure alignment with business objectives.
• Backlog Management: Prioritize and manage the product backlog, ensuring that features and enhancements are delivered in a timely manner.
• Technical Oversight: Collaborate with development teams to ensure the successful use and seamless integration of SAP ISU, SAP MRS (Multi Resource Scheduling) and SAP Asset Manager Mobile to process service order within SAP CS (Customer Service) module until completion of billing process.
• Quality Assurance: Oversee testing and quality assurance processes to ensure the delivery of high-quality applications.
• Project Management: Lead project management activities, including planning, execution, monitoring, and reporting.
• Continuous Improvement: Identify opportunities for process improvement and drive initiatives to enhance the efficiency and effectiveness of Field Service Management operations.
• Develop project plans, timelines, and budgets, functional document designs(FDDs) and monitor project progress to ensure milestones are met within scope, time, and cost constraints.
• Coordinate and communicate with stakeholders, including business users, IT teams, and external vendors.
• Manage change requests and ensure proper documentation of system changes.
• Oversee the day-to-day operations of the AES SAP ISU systems, ensuring stability and performance.
• Perform additional tasks and responsibilities as assigned by the manager to support team and organizational goals
  

Position Requirements

• 5 years of experience within SAP MRS and SAP Asset Manager Mobile on SAP-ISU.
• IT related, Engineering (IT, Industrial, etc.), Bachelor of Business Administration or similar degree.
• Proven experience in coordinating and effectively communicating with diverse stakeholders, including business users, Digital teams, and external vendors.
• Excellent communication and interpersonal skills, capable of working collaboratively with technical and non-technical teams.
• Must have the ability to perform technical project management to achieve expected results in a timely fashion.
• Identify opportunities for improving the performance and functionality of SAP MRS and SAP Asset Manager Mobile tools.
• ITSM and Utilities business processes
• SAP-ISU Certification (desirable)
  
  

AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.