What are the responsibilities and job description for the Senior Commercial Lines Claim Advocate position at The Agency?
The qualifications for a Senior Commercial Lines Claim Advocate requirements include the following:
Education
- Bachelor’s degree in business; insurance; risk management; or a related field is preferred.
- Equivalent work experience may substitute for formal education in some cases.
Experience
- Extensive experience in retail agency commercial lines insurance claims handling or advocacy, 10 years.
- In-depth knowledge of different types of commercial lines policies, including general liability, property, business interruption, workers' compensation, auto, professional liability (EPL, E&O, D&O), Cyber.
Licenses/Certifications
· Insurance Brokers and/or Adjuster’s License is a plus
· Professional certifications such as CPCU, AIC, ARM, or CIC
Skills and Competencies
- Technical Expertise: In-depth understanding of commercial insurance policy language; claims processes; and applicable laws/regulations.
- Negotiation Skills: Ability to advocate effectively for clients during claims disputes or settlements.
- Problem-Solving: Strong analytical and investigative skills to determine the root cause of claims and resolve complex issues.
- Communication Skills: Excellent verbal and written communication for interactions with clients, insurers, and legal teams.
- Customer Service: Client-focused mindset to support policyholders through challenging claims situations.
- Technology Proficiency: Familiarity with claims management software (AMS360) and standard office tools (Outlook; Word; Excel; Adobe; etc.)
Additional Traits
- Attention to Detail: Ensures thorough analysis and proper documentation of claims.
- Time Management: Capability to manage multiple claims and priorities under tight deadlines.
Duties Overview:
- Managing complex claims for commercial insurance clients.
- Acting as a liaison between clients and insurance carriers to facilitate claim resolutions.
- Interpreting policy language and coverage for clients.
- Advising clients on best practices for loss prevention and claim management.
