What are the responsibilities and job description for the Senior Commercial Lines Claim Advocate position at The Agency?
The qualifications for a Senior Commercial Lines Claim Advocate requirements include the following :
Education
Bachelor’s degree in business; insurance; risk management; or a related field is preferred.
Equivalent work experience may substitute for formal education in some cases.
Experience
Extensive experience in retail agency commercial lines insurance claims handling or advocacy, 10 years.
In-depth knowledge of different types of commercial lines policies, including general liability, property, business interruption, workers' compensation, auto, professional liability (EPL, E&O, D&O), Cyber.
Licenses / Certifications
Insurance Brokers and / or Adjuster’s License is a plus
Professional certifications such as CPCU, AIC, ARM, or CIC
Skills and Competencies
Technical Expertise : In-depth understanding of commercial insurance policy language; claims processes; and applicable laws / regulations.
Negotiation Skills : Ability to advocate effectively for clients during claims disputes or settlements.
Problem-Solving : Strong analytical and investigative skills to determine the root cause of claims and resolve complex issues.
Communication Skills : Excellent verbal and written communication for interactions with clients, insurers, and legal teams.
Customer Service : Client-focused mindset to support policyholders through challenging claims situations.
Technology Proficiency : Familiarity with claims management software (AMS360) and standard office tools (Outlook; Word; Excel; Adobe; etc.)
Additional Traits
Attention to Detail : Ensures thorough analysis and proper documentation of claims.
Time Management : Capability to manage multiple claims and priorities under tight deadlines.
Duties Overview :
Managing complex claims for commercial insurance clients.
Acting as a liaison between clients and insurance carriers to facilitate claim resolutions.
Interpreting policy language and coverage for clients.
Advising clients on best practices for loss prevention and claim management.
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