What are the responsibilities and job description for the Front Desk position at The Aggieland Boutique Hotel (Soon to become voco...?
We're searching for a friendly and professional hotel front desk agent to provide an exceptional experience for all of our guests. To ensure that our guests have a pleasant stay with us, you will greet them, manage their information, deliver keys and room assignments, and answer any general questions. The ideal candidate has excellent communication skills, a strong work ethic, and a commitment to customer satisfaction. Apply now if this describes you!
Hotel Front Desk Agent Responsibilities
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Work with the housekeeping staff to ensure rooms are ready for new guests
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Mitigate customer complaints as needed
Hotel Front Desk Agent Qualifications
- High school diploma, GED or equivalent
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- Comfortable taking telephone calls and mitigating stressful situations
- Working knowledge of Microsoft Office and reservation management systems
Job Types: Full-time, Part-time
Pay: $12.00 - $13.00 per hour
Schedule:
- 8 hour shift
Work Location: In person
Salary : $12 - $13
