What are the responsibilities and job description for the Front Office Manager position at The Aggieland Boutique Hotel (Soon to become voco...?
Job Overview
We are seeking a dedicated and experienced Front Office Manager to oversee the operations of our hotel’s front desk. This leadership role is essential in ensuring exceptional guest experiences, managing staff, and maintaining high standards of service and cleanliness. The ideal candidate will possess a strong background in hospitality management, with a focus on budgeting, customer service, and human resources.
Responsibilities
- Lead and manage all aspects of Front Office
- Develop and implement departmental budgets, ensuring financial targets are met.
- Oversee the recruitment, training, and performance management of staff within the Rooms Division.
- Ensure high levels of customer service are maintained at all times, addressing guest inquiries and concerns promptly.
- Monitor room occupancy rates and adjust strategies to maximize revenue.
- Collaborate with other departments to enhance overall guest experience.
- Manage hotel phone systems to ensure efficient communication among staff and with guests.
- Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards are upheld.
- Coordinate night audit processes to ensure accurate reporting of daily operations.
Qualifications
- Bachelor’s degree in Hospitality Management or related field preferred.
- Proven experience in hotel management or a similar role within the hospitality industry.
- Strong understanding of budgeting processes and financial management in a hotel setting.
- Excellent customer service skills with a passion for enhancing guest experiences.
- Familiarity with resort operations is a plus.
- Proficient in human resources practices including hiring, training, and employee relations.
- Bilingual candidates are encouraged to apply for effective communication with diverse guests.
- Knowledge of night audit procedures is beneficial.
- Strong leadership skills with the ability to motivate and manage a team effectively.
Join us as we strive to provide unparalleled service in our rooms division while fostering an environment that promotes growth and excellence within our team.
Job Type: Full-time
Benefits:
- Health insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Weekends as needed
Experience:
- Hotel management: 1 year (Required)
- Hospitality: 1 year (Preferred)
Ability to Commute:
- College Station, TX 77840 (Preferred)
Work Location: In person
