What are the responsibilities and job description for the Service Improvement Co-ordinator - Statewide Services position at The Alfred Foundation?
Alfred Health
Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.
WREN is a 35 bed women’s mental health service. This is an innovative response to the Royal Commissions recommendation on private/ public partnerships and the need for gender and sexual safe units. In partnership Alfred Health, Ramsay Health and Goulburn Valley Health will provide a state-wide, specialist comprehensive trauma informed, wellness focused service for women, or those who identify as women, who present with mental health conditions. This service will assess, treat and support women over 18 years of age presenting with complex mental health conditions in a relational context, including presentation during the perinatal period and for women presenting with eating disorders.
This service will include a combination of inpatient and bed substitution beds. This includes 5 perinatal beds, 5 Eating Disorder beds, 14 General Women’s Mental Health beds (inclusive of 4 high level of care beds) within the Albert Road Clinic (ARC) Hub and up to 2 beds in Shepparton Private Hospital in the Shepparton Spoke.
Ngamai Wilam
Ngamai Wilam is a newly built 12-bed residential eating disorder treatment facility in Armadale, set to open in May 2025. Jointly funded by the Australian Federal Government and the Victorian Government, this specialist statewide service will be managed by Alfred Health.
The service will provide 24/7 trauma-informed, recovery-focused care for adults aged 18 and over, in a gender-inclusive, home-like therapeutic environment. With a strong focus on family and chosen supports, Ngamai Wilam is committed to delivering high-quality, person-centred care that promotes long-term recovery.
The Role
The role of the Service Improvement Coordinator is to support and implement processes that guide the mental health service towards continuous improvement with a specific focus on feedback, audits and clinical risk management. This includes supporting the collection, use, evaluation and management of feedback and risk information within the Area Mental Health Service.
This position is a resource and contact person in relation to feedback & complaints management, risk monitoring and improvement, adherence to standards and legislative compliance across the service.
Essential
About you
For more information regarding the position, please contact Penny Herbert (Manager Strategy and Service Improvement) on ph: 9076 4778
All applications close at 11 pm AEDT, Friday 11th April 2025
Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged.
In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.
Website: www.alfredhealth.org.au
Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.
- Fixed Term Full Time (1.0 EFT / 80 Hours) until March 2026
- Salary Package: $101k - $121k Superannuation
- Located at 549 St Kilda Rd with travel required to Albert Road Clinic
- Fitness Passport (Subscription membership to select gyms across Melbourne)
- Frequent professional development opportunities
WREN is a 35 bed women’s mental health service. This is an innovative response to the Royal Commissions recommendation on private/ public partnerships and the need for gender and sexual safe units. In partnership Alfred Health, Ramsay Health and Goulburn Valley Health will provide a state-wide, specialist comprehensive trauma informed, wellness focused service for women, or those who identify as women, who present with mental health conditions. This service will assess, treat and support women over 18 years of age presenting with complex mental health conditions in a relational context, including presentation during the perinatal period and for women presenting with eating disorders.
This service will include a combination of inpatient and bed substitution beds. This includes 5 perinatal beds, 5 Eating Disorder beds, 14 General Women’s Mental Health beds (inclusive of 4 high level of care beds) within the Albert Road Clinic (ARC) Hub and up to 2 beds in Shepparton Private Hospital in the Shepparton Spoke.
Ngamai Wilam
Ngamai Wilam is a newly built 12-bed residential eating disorder treatment facility in Armadale, set to open in May 2025. Jointly funded by the Australian Federal Government and the Victorian Government, this specialist statewide service will be managed by Alfred Health.
The service will provide 24/7 trauma-informed, recovery-focused care for adults aged 18 and over, in a gender-inclusive, home-like therapeutic environment. With a strong focus on family and chosen supports, Ngamai Wilam is committed to delivering high-quality, person-centred care that promotes long-term recovery.
The Role
The role of the Service Improvement Coordinator is to support and implement processes that guide the mental health service towards continuous improvement with a specific focus on feedback, audits and clinical risk management. This includes supporting the collection, use, evaluation and management of feedback and risk information within the Area Mental Health Service.
This position is a resource and contact person in relation to feedback & complaints management, risk monitoring and improvement, adherence to standards and legislative compliance across the service.
Essential
About you
- Relevant tertiary qualification in a clinical discipline and/or health service management
- Experience or capacity to facilitate organisational change, support and involve staff and consumers in planning and service development initiatives
- Ability to review and analyse quantitative and qualitative data and compile appropriate reports
- Sound knowledge of the concepts and principles of quality management with emphasis on systems improvement
- Experience in facilitating and coordinating service wide reviews and developing plans and process to implement identified changes
- Proven ability developing, monitoring and evaluating quality and risk management systems in a health context
- Excellent written and verbal communication and presentation skills and an ability to apply these skills to a variety of stakeholders
- Demonstrated knowledge of the strategic, policy, organisational frameworks and legislation that influence public mental health in Victoria
- Australian working rights
- A current Working with Children Check and be willing to undergo a Background Check
- Salary Packaging & Novated Leasing through Maxxia.
- Flexible Heath Insurance coverage through HCF Health Insurance
- On-site car & bike parking opportunities nearby at The Alfred, Deducted Pre-Tax!!
- Fantastic onsite fitness facilities nearby at The Alfred through ProSport Health and Fitness.
- Child Care Services nearby at The Alfred managed by KU Children’s Services
- Located close to public transport and cafes
For more information regarding the position, please contact Penny Herbert (Manager Strategy and Service Improvement) on ph: 9076 4778
All applications close at 11 pm AEDT, Friday 11th April 2025
Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged.
In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.
Website: www.alfredhealth.org.au
Salary : $101,000 - $121,000
