What are the responsibilities and job description for the Night Auditor position at The Alida Hotel?
Job Description
Job Description
Alida Harper Fowlkes was a celebrated entrepreneur within the city. We celebrate the Alidas of our time- the self-made artisans who cultivate Savannah's contemporary spirit- within the walls of our 173 room hotel. The Alida joins modern life with timeless Southern charm on Savannah's revitalized riverfront. The essence of Southern hospitality.
Your dedication and watchful nature help others sleep well at night. This individual loves to be up at night and being an integral part of setting up the property for the day ahead. Daily duties include : providing excellent customer service to guests and keep the front desk orderly, reconciles all accounts, and processes invoices.
Requested Tasks :
- Balancing the accounts from day shift
- Managing front desk activity and handling guest check-ins and check-outs
- Ensure customer satisfaction by scheduling wake-up calls and other concierge activities according to guest preference
- Balance and audit accounts for accuracy
- Identify and resolve discrepancies
- Handle requests and complaints and directing them to other team members or departments accordingly
- Answer all internal and external calls and inquiries
Requested Capabilities :
As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO / PTO exchange, medical / dental / vision benefits, maternity / paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.
We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.
Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender / sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
