Job Summary

Program Specialists are responsible for daily activities related to service for clients and their customers. This includes staffing phone lines, email-based communication, record-keeping, data entry, and face-to-face interaction. Maintains client trust in Align and protects client/customer operations by keeping information confidential. Individuals in this non-exempt, hourly position report to the program manager(s) responsible for the program(s) they support and may take direction from any member of the management team.

Occasional travel may be required.

Essential Functions

Employees in the Program Specialist role complete the following tasks with limited supervision guided by standard operating procedures.

• Learns and maintains knowledge of relevant regulations and Align Team operational procedures for a variety of clients,
• Receives, records, and responds to incoming telephone calls in an accurate, courteous manner and in accordance with established corporate guidelines for a variety of clients.
• Receives, records, and responds to customer requests and operational procedures in accordance with established corporate guidelines for a variety of clients,
• Perform processing tasks using different software for a variety of clients,
• Performs mail, email, voicemail, electronic filing, and fax functions,
• Attains working knowledge of our role as a business partner and ensures the interactions with all customers and clients are professionally maintained,
• Participates as a team member in collaborative communication to identify process or system errors and possibilities for improvements,
• Assists with general office support as needed,
• Develops, maintains, and coordinates process and system change testing.
• Executes internal process reviews.
• Supports corporate values by demonstrating high regard for clients, the communities we serve and the internal team.
• Maintains client confidence in Align and protects client operations by keeping information confidential.

Non-Essential Functions

• Occasionally travels for training or to support programs in Wyoming, out-of-state travel is rare, but might be requested.
• Helps the company find new clients through personal contacts, conference attendance, and staffing booths.
• Serves on internal teams that support team-building and a welcoming organizational culture.

Minimum Qualifications

• High school diploma or GED required
• Eligibility to work in the United States

Preferred Qualifications

• Experience using database software