Bell/Luggage Attendant - Overnight

Job Description Summary

The Bell Attendant sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. The role’s primary responsibility is to assist arriving and departing guests in transporting luggage to and from guest rooms. The Bell Attendant must respond to guests’ requests in a prompt, courteous and professional manner. The ideal candidate has a passion for hospitality and going beyond for our guests.

Job Description

Principle duties and responsibilities (Essential Functions) include:

• Welcome and acknowledge all arriving guests in a courteous and professional manner.

• Transport luggage to and from guest rooms.

• Secure, tag and store luggage at guest’s request.

• Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.

• Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.

• Promote hotel facilities, outlets, and services to guests and provide information to guests regarding local attractions and activities.

• Treat requests with professionalism, tact, and a courteous manner.

• Adhere to uniform and grooming standards.

• Perform other duties as requested by management.

Qualifications and Skills

• Professional verbal communication skills.

• Excellent interpersonal and customer service skills, including dealing with difficult guests.

• Reading and writing abilities to complete departmental records and logs.

• Excellent organizational skills and attention to detail.

• Ensure overall guest satisfaction.

Work Environment

• Must be able work in a fast-paced environment.

• Guest-facing position working throughout the hotel (lobby, elevators, guest room corridors and guest rooms).

• Will be required to work outside to transport luggage to and from vehicles.

Physical Demands

• Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.

• Must be able to push and pull carts weighing up to 250 lbs.

• Frequent bending, stooping and kneeling.

• Ability to stand during entire shift.

Expected Hours of Work

• Must be flexible to work variable days of the week to include weekends and holidays.

• Must be flexible to work variable shifts

Additional Job Information/Anticipated

Pay Range

Pay range $14.45 -$15.45 and are eligible for tips.

Pay rate outlined follows contract requirements.

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. Employees are offered a variety of benefits including:

• Medical and Dental Insurance
• Paid Vacation and Sick Days
• Paid Holidays
• Pension
• Legal Services
• Maternity and Parental Leave

Go Beyond @SonestaHotels

WHO WE ARE

We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.

We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.