Patient Navigator

Job Summary
PRIMARY FUNCTION:

Navigation Coordinator provides all home-based health promotion,

adherence education, support and skills building services to HIV/AIDS patients on a quarterly,

monthly, or weekly basis. Helps patients stay connected to care; links patients to community

resources; provides escort services, identifies, and helps remove barriers to care.

DUTIES AND RESPONSIBILITIES:

• Interacts regularly with client and client caregivers to ensure continuity of care, patient

adherence to care plans, and identifications of barriers preventing adherence to care

plan.

• Tracks all medical, behavioral substance use and other network referrals made for clients

and ensures clients follow up on referrals and attend scheduled appointments, through

accompaniment when necessary.

• Provides phone and physical outreach to clients who have been non-adherent to

necessary treatment appointments or have missed appointments for initial visits with new

providers. Makes reminder phone calls to patients for all appointments.

• Provides outreach to clients to ensure appropriate follow up regarding self-care,

medication refills, Care Plan adherence, scheduled office visits, test results/lab work, and

all other pertinent psycho-social issues.

• Ensures that relevant team members receive important client alerts, including ER visits,

hospitalization admission/discharge information and other urgent care notifications.

• Tracks/monitors client progress through a combination of written work, agency

databases, health home data system and case conferences with the Care Team.

Documents and maintains case records in the agency database and completes data

entry in a timely fashion.

• Monitors client entitlements, insurance, and other benefits to ensure they remain active

and in place. Alerts Care Manager if benefits/entitlements lapse to assist team members

with reinstatement of said benefits.

• Reviews Care Plan with Associate Manager and confirms intensity level of identified

client to ensure service needs are met.

• Performs other duties as required to meet the needs of the Care Coordination team,

Client Services Department or Agency.

• Attend a minimum of two agency events for clients and one agency fundraising event

every 12-month period.

QUALIFICATIONS:

Bi-lingual Spanish required. Applicants should have a strong knowledge of

HIV/AIDS as well as entitlements and resources available to individuals living with HIV/AIDS in the

NYC–metro area. Field work is heavy. Must be able to navigate the city by mass transportation.

Must be able to visit a 5th floor walk-up. Must be able to pass a Hospital Health and Drug

screening. Knowledge of Microsoft Word is a must. This position requires a team player who has

very good writing and time management skills. A Bachelor’s Degree in a health-related field is

preferred. Interest in social mission organizations, public health and a belief in Alliance’s mission

and work is desirable. Strong commitment to diversity, equity, and inclusion, and COVID-19

vaccination required

Job Type: Full-time

Pay: $45,000.00 per year

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• New York, NY 10001: Relocate before starting work (Required)

Work Location: In person

Salary : $45,000