Captain- The Alston

About The Alston:

The Alston is a premier fine dining French Steakhouse located in the heart of Chicago opening this Spring. Our service standards will provide an exceptional dining experience, combining classic French culinary techniques with the finest steaks and an extensive wine selection. Our commitment to impeccable service and a sophisticated atmosphere will make The Alston a destination for Chicagoland.

Job Summary:

The Captain at The Alston is a vital member of our front-of-house team, responsible for ensuring seamless and memorable dining experiences for our guests. This role demands a high level of professionalism, extensive food and beverage knowledge, and exceptional leadership skills. The Captain will oversee a section of the dining room, guide service staff, and maintain the highest standards of hospitality.

Responsibilities:

• Guest Service Excellence:

  • Provide personalized and attentive service to all guests, anticipating their needs and exceeding expectations.

  • Greet and seat guests, ensuring a warm and welcoming atmosphere.

  • Address and resolve guest concerns promptly and professionally.

  • Cultivate and maintain relationships with regular patrons.

• Service Management:

  • Oversee and coordinate service within assigned section, ensuring smooth and efficient operations.

  • Lead and direct service staff, providing guidance and support.

  • Ensure proper table settings, presentation, and timing of courses.

  • Communicate effectively with kitchen and bar staff to ensure seamless service.

  • Maintain a thorough understanding of all menu items, including ingredients, preparation methods, and wine pairings.

• Wine and Beverage Knowledge:

  • Possess extensive knowledge of wine, spirits, and other beverages.

  • Provide expert recommendations and pairings to guests.

  • Oversee the proper service and presentation of beverages.

• Team Leadership:

  • Train and mentor service staff, ensuring adherence to The Alston’s service standards.

  • Foster a positive and collaborative team environment.

  • Provide ongoing feedback to service staff to maintain standards.

  • Assist in maintaining a clean and organized dining room.

• Financial Responsibilities:

  • Ensure accurate order taking and processing.

  • Maintain accurate tab management..

Qualifications:

• Minimum of 5 years of experience in a fine dining restaurant, preferably in a Captain or similar role.

• Extensive knowledge of French cuisine, steakhouse fare, and fine wines.

• Exceptional communication, interpersonal, and leadership skills.

• Strong organizational and multitasking abilities.

• Ability to work in a fast-paced, high-pressure environment.

• Professional appearance and demeanor.

• Strong problem-solving skills and attention to detail.

• Wine certification is a plus.

• Must be able to work evenings, weekends and holidays.