What are the responsibilities and job description for the Front Desk Agent Overnight Shift position at The Ambassador Hotel?
Position: Overnight Part time Front Desk Agent
Reports To: General Manager
Responsibilities:
Assist guests and residents with any needs in a professional, organized, and timely manner during the overnight shift. Communicates guests feed back and needs to the appropriate departments. Understands the importance of providing all guests with hotel service standards. Completes all necessary reports during the overnight shift
Physical Requirements:
Must be able to stand for long periods of time.
Job Functions:
- Completes daily duties and checklist to ensure the front desk operates smoothly.
- Manages the front desk operation during the evening and overnight shifts when scheduled.
- Assists guests and residents with their requests in an appropriate manner.
- Handles any complaints in a positive manner.
- Knows when to communicate guest and resident needs to the Manager on duty.
- Make decisions that benefit the hotel, residence and its guests.
- Understands and uses hotels policies and procedures for reservations, check in’s, checks outs, Concierge services, and any other guest interaction.
- Understands how a hotel and all the hotels departments operate.
- Is able to work with a variety of people without any problems.
- Is friendly and courteous towards guests, residents and peers.
- Has a pleasant speaking voice.
- Has a flexible schedule and understands the importance of being here when scheduled since we are a 24 hour business.
- Is able to anticipate guest and resident needs.
- Makes hotel reservations and notes special details.
- Takes incoming calls and assists guests.
- Provides guests with accurate facility information.
- Handles Concierge duties as assigned
- Gives proper pass on details during shift change.
- Monitors hotel room key inventory. Ensures we get all keys back at check out.
- Maintain all front desk logs for back up purposes.
- Keeps front desk area cleaned and organized.
- Other duties as assigned
Job Requirements:
- Computer Skills
- Multi task and fast learner ability
- Flexible
- Detail Oriented
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
- Weekends as needed
Experience:
- Hotel Experience: 2 years (Required)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person
Salary : $17
