What are the responsibilities and job description for the Front Desk Agent (part-time) position at The Ambassador Hotel?
Position: Front Desk Agent
Reports To: General Manager
Responsibilities:
Assist guests and residents with any needs in a professional, organized, and timely manner. Communicates guests feed back and needs to the appropriate departments. Understands the importance of providing all guests with hotel service standards.
Physical Requirements:
Must be able to stand for long periods of time.
Job Functions:
- Completes daily duties and checklist to ensure the front desk operates smoothly.
- Manages the front desk operation during the am, pm and overnight shifts as assigned.
- Assists guests and residents with their requests in an appropriate manner.
- Handles any complaints in a positive manner.
- Knows when to communicate guest and resident needs to the Manager on duty.
- Make decisions that benefit the hotel, residence and its guests.
- Understands and uses hotels policies and procedures for reservations, check in’s, checks outs, Concierge services, and any other guest interaction.
- Understands how a hotel and all the hotels departments operate.
- Is able to work with a variety of people without any problems.
- Is friendly and courteous towards guests, residents and peers.
- Has a pleasant speaking voice.
- Has a flexible schedule and understands the importance of being here when scheduled since we are a 24 hour business.
- Is able to anticipate guest and resident needs.
- Makes hotel reservations and notes special details.
- Takes incoming calls and assists guests.
- Provides guests with accurate facility information.
- Handles Concierge duties as assigned
- Gives proper pass on details during shift change.
- Monitors hotel room key inventory. Ensures we get all keys back at check out.
- Maintain all front desk logs for back up purposes.
- Keeps front desk area cleaned and organized.
- Other duties as assigned
Job Requirements:
- Computer Skills
- Ability to work, am, pm and overnight shifts as assigned
- Multi task and fast learner ability
- Flexible
- Detail Oriented
Job Type: Part-time
Pay: From $16.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Morning shift
- On call
Work Location: In person
Salary : $16
