What are the responsibilities and job description for the Desktop Support Service Technician position at The AME Group?
Description
Looking for an opportunity to advance your career as a Desktop Technician? Our company is seeking a skilled and passionate Desktop Technician to join our team. As a key member of our team, you will be responsible for providing technical support for desktop hardware and software issues with a local client in Bloomington, Indiana.
Please note: This is a six-month engagement in Bloomington, IN.
Responsibilities:
• Install, configure, and troubleshoot desktop hardware, software, and peripherals
• Provide technical support for desktop hardware and software issues
• Manage client workstations
• Provide support a client onsite at their facilty
• Perform upgrades on client systems
• Collaborate with other technical team members to resolve complex issues
• Document all technical support activities in ticketing systems
• Maintain accurate inventory records of all client equipment
Why work with us:
• 100% Employee-Owned Company
• Competitive salary and benefits package
• Opportunity for growth and advancement
• Positive and supportive work environment
• Chance to work with a dedicated and passionate team
• Positive company culture and management
• Vacation and PTO
• 401(K) and Employee Stock Ownership Plan
If you are passionate about providing exceptional customer service and have a strong technical background, we want to hear from you!
This is a full-time position with a full benefits package. 8 AM to 5 PM Monday to Friday schedule.
Requirements
· 2 years of experience in a desktop support role
· Proficiency in Microsoft Windows and Office applications
· Knowledge of Windows Server, Active Directory and Office365
· Experience with remote access tools and remote support
· Strong communication skills and the ability to work with clients professionally.
· Ability to work independently and as part of a team.
· IT Industry certifications such as CompTIA A , Network are appreciated
· Valid driver’s license and reliable transportation is necessary.
