What are the responsibilities and job description for the IT Desktop Support Service Technician position at The AME Group?
Description
Looking for an opportunity to advance your career as an IT Technician in a dynamic and growing field? Our company is seeking a skilled and passionate Desktop Service Technician to join our team.
Responsibilities:
- Installation and support of end-user computer equipment such as PCs, laptops, monitors, printers, mobile devices, and other peripherals
- Provide field technical support for our clients.
- Provide technical support for end users of desktop hardware and software issues.
- Manage and monitor client workstations and servers.
- Document all technical support activities in ticketing systems
- Maintain accurate inventory records of all client equipment.
Requirements
- 1 years of experience in a desktop support role
- Proficiency in Microsoft Windows and Office applications
- Knowledge of Windows Server, Active Directory and Office 365.
- Azure experience a plus.
- Experience with remote access tools and remote support
- Strong communication skills and the ability to work with clients in a professional manner
- Ability to work independently and as part of a team
- Associates degree or CompTIA A certification.
- Valid driver’s license and reliable transportation is necessary.
Why work with us:
- Competitive salary and benefits package
- Opportunity for growth and advancement
- Positive and supportive work environment
- Chance to work with a dedicated and passionate team
- PTO & Sick Time
- 401(K) match
If you are dedicated to providing exceptional customer service and have a strong technical background, we want to hear from you! Apply today to join our team!
This is a full-time position with an excellent benefits package. 8 AM to 5 PM.
Pay range depends on experience. Standard background checks will be completed on candidates.
