What are the responsibilities and job description for the Professional Services Engineer position at The AME Group?
Description
The AME Group is a dynamic, Managed Service Provider, and we are growing our Professional Services Team!
Job Type: Full-Time
About the Role:
We are seeking a skilled IT Project Engineer with a strong background in delivering and architecting solutions in key technology areas such as Microsoft, Networking, Server Systems, Firewalls, Hosting, and application/system upgrades/migrations. This role is ideal for an individual who thrives in a remote work environment, embraces problem-solving, and enjoys collaborating with teams to drive successful project outcomes.
The Professional Services Engineer gets our customers to a point where they can realize value from the products that they purchased. By deploying, optimizing, and performing value added activities, the PSE bridges the gap between our customers’ needs and our products robust capabilities. Our focus is on meeting our customers’ unique needs through both remote and on-site project work.
Key Responsibilities
- Design, implement, and support IT solutions across various platforms, ensuring optimal performance and scalability.
- Perform system upgrades and migrations with minimal disruption to client operations.
- Collaborate with stakeholders to understand business needs and translate them into effective technical solutions.
- Maintain documentation, reporting, and technical diagrams to enhance system management and troubleshooting.
- Work closely with clients to provide technical guidance and ensure successful project execution.
Requirements
Three skills for success:
- Verbal & Written Communication: Ability to convey technical information clearly to both technical and non-technical stakeholders.
- Strong Documentation: Meticulous documentation ensures efficient project execution and continuity.
- Problem-solving: experience in troubleshooting, analyzing an resolving complex IT challenges.
Must have skills
- Microsoft technologies
- Networking
- Server systems
- Firewalls
- Hosting
- Application and system upgrades/migrations
- Virtual environments (Hyper V and/or VMware)
How to Apply:
If you’re passionate about IT solutions, problem-solving, and working in a collaborative environment, we want to hear from you! Apply today and take the next step in your career.
