What are the responsibilities and job description for the Membership Manager position at The American Association of Immunologists?
About AAI :
AAI is at a pivotal juncture in its illustrious history, with a firm commitment from its leadership to
deepen engagement with existing members and attract new ones. We aim to promote greater
awareness among immunologists and scientists of the exceptional value provided by AAI's programs and
services.
The American Association of Immunologists (AAI) is one of the world’s largest organizations of
immunologists and scientists in related disciplines. Our mission is to improve global health and well-
being by advancing immunology and elevating public understanding about the immune system. AAI
members are responsible for some of the most significant biomedical discoveries of the past century,
including the development of life-saving cancer immunotherapies, antibody therapies, transplant
technologies, and vaccines. We support scientists across the field of immunology through knowledge
dissemination, community building, advocacy, and public outreach.
Reporting Structure :
The Membership Manager reports directly to the Director of Membership, and supervises the Program
Coordinator, Membership and Education. The Membership team functions within the Membership &
Engagement Department, comprised of Membership, Marketing, and Communications, and ultimately
reports to the Chief Membership & Engagement Officer.
The Membership Manager is responsible for managing all activities related to membership recruitment,
membership retention, and member services, including reporting and data analysis.
Key Duties and Responsibilities :
Membership Acquisition, Retention, and Engagement
- Design and manage membership acquisition and renewal campaigns.
- Conduct benchmarking and environmental scans in support of recruitment, retention, and
development of new member benefits.
content (e.g. AAI newsletter, annual meeting promotional materials, social media posts, ads) as
they relate to membership.
member value.
Meeting and meetings where AAI has a booth presence.
Membership Data Analysis and Reporting
member engagement levels to identify trends.
Membership and Database Administration
reconciliations. Works with finance team to research and resolve issues between the database
and the accounting GL.
provide clarity, optimize the user experience and maximize efficiency in member-related
operations.
and written communication, including troubleshooting and resolution of billing issues, journal
access, awards eligibility, meeting and course registration, abstract submission and other
member benefits.
Qualifications and characteristics :
membership data preferably within a professional association.
Content Management Systems (CMS), Customer Relationship Management (CRM) systems, and
marketing automation tools. Experience with Asana, MailChimp, and Impexium preferred.
handle periodic high volume of inquiries.
Applications will be considered on a rolling basis as they are received. All applications should be submitted by Feb 12.
AAI is proud to be an Equal Opportunity Employer.
AAI cares about its employees, and offers a benefit package designed to attract, reward, and retain
talented individuals who are committed to excellence in everything they do.
AAI currently is working a hybrid office schedule with staff coming into the office two days a week with
the ability to work remotely from home three days a week.