What are the responsibilities and job description for the AKC Subject Matter Expert, Sport Services position at The American Kennel Club Inc?
The Subject Matter Expert (SME) position provides high-level customer service to breeders, exhibitors, and club members. The Sport Services Department administers multiple programs here at the AKC. This position requires strong knowledge and experience in the sport as a breeder, exhibitor, and club member. Excellent customer service skills are essential for success in this position.
- This position is office-based in our Raleigh NC office and will require overnight travel.
Primary Job Duties
- Assisting AKC Customers with AKC registration.
- Answer AKC Customer questions about points and awards.
- Review and approve AKC PAL Applications.
- Respond to the AKC Awards email box.
- Coordinate 4-H program, including outreach, providing materials, club coordination for events, and other duties as needed.
- Supporting the AKC Booth, including traveling to events and working the booth at these events.
- Assist with other responsibilities and projects as needed by the department.
Required Skills, Specialized Knowledge and Competency Requirements
- 10 years of experience in the purebred dog sport as a breeder, exhibitor, and club member.
- Excellent customer service and communication skills, both written and oral as this position will respond directly to customers via via phone and email.
- Strong proficiency with Microsoft Office suite, including Powerpoint.
- Ability to travel overnight and at least 10-12 weekends, per year
Education
Preferred- Bachelors or better