What are the responsibilities and job description for the System Support Analyst position at The AMES Companies, Inc.?
WHY JOIN THE AMES COMPANIES
We have amazing Benefits! Medical, Dental, Vision, Life Insurance, Wellness, 401K, Holidays Employee Assistance Program, Vacation Days, Disability, Employee Stock Option Plan.
Who We Are
The AMES Companies, headquartered in Lake Nona-Orlando, FL has a rich history of American manufacturing. The AMES story goes back to 1774, when Captain John Ames began making America’s first shovels. AMES® brand is the third oldest consumer brand in the country, and its tools have literally helped build America, for more than 200 years. AMES products have built Revolutionary War ramparts, connected the nation via the Transcontinental Railroad, dug for gold, gone on expeditions to Antarctica, carved Mount Rushmore, and installed the Statue of Liberty. And just like America, we’re still working every day to build the next great wonder.
Our business lines include Home Organization, Lawn and Garden Tools, Outdoor Living, and Cleaning Tools, with leading global brands sold to homeowners and professionals involved in new construction, remodeling, and maintenance activities.
Our leading brands include ClosetMaid®, AMES®, True Temper®, Razor-Back®, Jackson®, Southern Patio® and Harper®
We are a business unit of Griffon Corporation (NYSE: GFF)
WHERE YOU WILL WORK
This is a hybrid position, working from home Monday and Friday, in-office Tuesday through Thursday. Office is located at our headquarters in Lake Nona - Orlando, FL.
What You Will Do
As the System Support Analyst, you will be part of a help desk team concentrating on needs in our Lake Nona Corporate Headquarters. You will work on ServiceNow request tickets and incidents. There will be a concentration of handling network and equipment installation and problem solving. You will be responsible for all equipment in the facility, printers, computers, barcode equipment. You will also support other locations with their requests and incidents.
Responsibilities
Physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
This position is located primarily in an office environment. At times the associate is required to sit for long periods of time.
While performing the duties of this job, the associate may need the ability to lift and carry loads up to 20 pounds.
WORK AUTHORIZATION
The AMES Companies will only employ those who are legally authorized to work in the United States. The Company does not currently sponsor immigration visas for this role.
EQUAL OPPORTUNITY EMPLOYER
The AMES Companies, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.
We have amazing Benefits! Medical, Dental, Vision, Life Insurance, Wellness, 401K, Holidays Employee Assistance Program, Vacation Days, Disability, Employee Stock Option Plan.
Who We Are
The AMES Companies, headquartered in Lake Nona-Orlando, FL has a rich history of American manufacturing. The AMES story goes back to 1774, when Captain John Ames began making America’s first shovels. AMES® brand is the third oldest consumer brand in the country, and its tools have literally helped build America, for more than 200 years. AMES products have built Revolutionary War ramparts, connected the nation via the Transcontinental Railroad, dug for gold, gone on expeditions to Antarctica, carved Mount Rushmore, and installed the Statue of Liberty. And just like America, we’re still working every day to build the next great wonder.
Our business lines include Home Organization, Lawn and Garden Tools, Outdoor Living, and Cleaning Tools, with leading global brands sold to homeowners and professionals involved in new construction, remodeling, and maintenance activities.
Our leading brands include ClosetMaid®, AMES®, True Temper®, Razor-Back®, Jackson®, Southern Patio® and Harper®
We are a business unit of Griffon Corporation (NYSE: GFF)
WHERE YOU WILL WORK
This is a hybrid position, working from home Monday and Friday, in-office Tuesday through Thursday. Office is located at our headquarters in Lake Nona - Orlando, FL.
What You Will Do
As the System Support Analyst, you will be part of a help desk team concentrating on needs in our Lake Nona Corporate Headquarters. You will work on ServiceNow request tickets and incidents. There will be a concentration of handling network and equipment installation and problem solving. You will be responsible for all equipment in the facility, printers, computers, barcode equipment. You will also support other locations with their requests and incidents.
Responsibilities
- Analyze and evaluate reported issues, end user application requirements to determine optimum resolution
- Analyze end user application requirements and assign appropriate systems
- Manage and support all company software and their environments
- Manage and support all company hardware including communication devices
- Manage user accounts; setup, modification and deletion based on the proper approvals through the ticketing system
- Analyze the training needs of the end user, then provides proper training material
- Complete tickets and projects within the required SLA or target date
- Associate's Degree
- 6 years of experience
- System Management Certification, A , Network , MCP preferred
- Must be proficient in O365, MS Azure, Active Directory, knowledge of Networking and PC repair and installation, knowledge of printer/copiers and label printers, ServiceNow experience helpful
- Familiar with Windows server technologies
- Must have experience in Meraki switches, cameras, and access points
- Must be detail oriented and able to multitask while being courteous and professional to our internal customers
- Must be able to communicate clearly and coach as needed
- Must be able to work a flexible work schedule and be available after normal work hours
Physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
This position is located primarily in an office environment. At times the associate is required to sit for long periods of time.
While performing the duties of this job, the associate may need the ability to lift and carry loads up to 20 pounds.
WORK AUTHORIZATION
The AMES Companies will only employ those who are legally authorized to work in the United States. The Company does not currently sponsor immigration visas for this role.
EQUAL OPPORTUNITY EMPLOYER
The AMES Companies, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.
