What are the responsibilities and job description for the Intergrated Restaurant Services Specialist (Customer Service) position at The Anderson-DuBose Company?
Who we are:
Established in 1991, The Anderson-DuBose Company is a full-service distribution company for major quick service restaurants in Ohio, Pennsylvania, West Virginia and New York. We currently have two distribution center locations; Lordstown, Ohio (headquarters) and Rochester, New York and are always looking for growth opportunities. In late 2025 we will also be opening a new DC in Jacksonville, FL. (Transportation and Warehouse are the two largest departments at each DC and typically operate 24/7.) We own and operate our own truck fleet, have state-of-the-art equipment and facilities, and consider our employees our greatest assets. We are the proud winners of the NorthCoast 99 Top Employer award TEN years in a row and have been voted a Top Workplace in the Northeast Ohio area as well. We have also been named as McDonald’s US 2020 Supplier of the Year which is the highest honor we could receive from our customer. Most recently, we have proudly been awarded the 2024 Smart Culture Award.
Opportunity Summary:
Utilizing the RBB (Restaurant BOM (Bill of Material) Builder) system for maintenance of restaurant attributes, researching issues, ensuring appropriate Bills of Material (BOM) components are built and/or sent to restaurants (ensuring correct restaurant recipes and appropriate Distribution Center Assortment setup.
How you will make contributions that matter:
Monitoring for restaurant product mix data quality and data receipt issues
Supporting restaurants on related systems and data process by acting as a liaison between their Distribution Centers (DCs), McDonald’s Corporation US Operations and Supply Chain, Restaurant Owner Operators or Managers, and McDonald’s partners, and collaborates with Regional Deployment Managers/Core Menu Contacts, Purchasing Managers, Operations Technology Managers (OTMs) and HAVI Supply Chain Data Management.
- Maintains key data in the McDonald’s SMART system which impacts restaurants and leads to more accurate order replenishments, tracking of food costs and accurate DC supply of raw products to their restaurants.
- Supports and addresses escalations related to SMART system functionality, enhancements and impacts to restaurants, including maintaining restaurant Supply Chain and location attributes. Manages related exception and operational reports
- Monitors the DCA report daily, resolves, or escalates DC Assortment.
- Monitors reports to identify data quality issues, and support the data integrity of menu items, raw items, and recipes in the restaurant back office.
- Monitors reports and escalates data delivery issues to appropriate resources to ensure resolution
- Communicates new raw items, raw item attribute changes, appropriate menu items or other related information to restaurants. Escalates non-compliance to McDonald’s Regional / Divisional resources. Educates restaurants on the cleanup process for deactivation of obsolete or unused inventory or menu items.
- Performs analytical research for restaurant food cost reporting issues or escalates to appropriate resource for assistance. Educates restaurants on appropriate procedures and data input accuracies that impact food cost reporting issues.
Happy Meal Management:
- Responsible for planning, implementing, and overseeing Happy Meal products from start to finish. The role ensures that promotions align with McDonald’s initiatives, execution and management.
- Responsible for execution of Buyback and Reimbursement
- Attend all Happy Meal calls
- Manage wrin maintenance
- Daily manage and monitor TOY report adjustments, auto shipments, etc.
What You'll Bring:
- Education – Associate’s degree or Bachelor’s degree preferred.
- Experience – 1 to 2 years of relevant work experience in data entry and customer service.
- Other Required Skills or Abilities – Customer service, technical skills (including Microsoft Excel, Word and Power Point), voice selection technology (Lucas), JD Edwards, managerial/leadership skills, Excellent administrative experience, attention to detail, knowledge of computer-based inventory control systems, and order processing concepts and techniques.
What we offer to our Associates:
Development and growth opportunities that enhance your career fulfillment.
- Meaningful and competitive compensation and benefits programs for our associates and their families.
- Opportunities to become involved with the community via volunteer events and charitable contribution opportunities.
- Generous paid time off and 401(k) plan with company match.
EOE STATEMENT
- We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
- At The Anderson-DuBose Co, we offer a company culture unlike any other! We have had growth and success over the past 31 years! We are dedicated to being a leader in the distribution industry by providing world-class service and brand protection to our valued business partners. Our esteemed associates are committed to operational excellence, continuous improvement, environmental sustainability, respect for each other, community engagement and ethical conduct while fostering a culture of employee appreciation.
The Anderson-DuBose Company complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment with regard to race, religion, national origin, color, age, or military status.
The Anderson-DuBose Company is a Minority Owned Company. Employment with The Anderson-DuBose Company is at will.
To apply visit: www.a-d.us
