Demo

Client Care Coordinator

The Animal Hospital
Providence, RI Full Time
POSTED ON 3/9/2025
AVAILABLE BEFORE 6/9/2025

Bayside Veterinary Care, a full-service small animal practice located in Barrington, Rhode Island, is seeking an experienced veterinary receptionist.

We are a progressive, patient-centered practice with an emphasis on comprehensive, compassionate care and client education. Our facility is equipped with the latest technology including : IDEXX Cornerstone software, IDEXX digital x-ray, IDEXX in-house lab equipment, digital color ultrasound, tonometry, all parameters of anesthesia monitoring (including ET CO2), a full in-house and online pharmacy, and dental x-ray.

Our staff is comprised of mature, thoughtful and drama-free professionals who work together as a team. In keeping with our dedication to providing Fear-free care to our patients, we strive to maintain an upbeat, congenial attitude while delivering top quality medical care.

The right candidate should be respectful, eloquent, independent-thinking, and a team player. General abilities must include a firm grasp of veterinary terminology; strong computer skills, client communication, and consistently gentle caregiving. This position includes Saturdays and evening hours.

Job Responsibilities :

  • Client communication

Client education

  • Maintain compassionate, patient-focused attitude
  • Professional, mature and ethical representation of Bayside
  • Clear and effective communication in person, in writing and over the phone
  • Maintenance of accurate client contact information
  • Accurate message taking and timely reporting
  • Awareness of practice protocols for appropriate schedule of patient care
  • Appointment confirmation
  • Accurate invoicing and payment collection
  • Understanding of software and technology used in job performance
  • Additional administrative duties as requested
  • Remain detail-oriented while performing multiple unrelated tasks
  • End of day procedures
  • Patient Care
  • Maintaining welcoming and clean examination rooms

  • Communication of patient needs and comfort level to doctor
  • Communication of client concerns to doctor
  • Communication of medical instructions to client
  • Accurate labeling and recording of dispensed medications
  • Ensuring cleanliness of patients
  • Providing appropriate and safe elimination opportunities for all patients
  • Accurate medical record keeping and maintenance
  • Ensure all samples, lab results or records are given to doctor as needed
  • Maintain and stock retail area
  • Safety
  • Client / pet traffic control

  • Cleanliness
  • Quarterly Continuing Education
  • Skills / Qualifications :

  • High School Diploma or relevant education and work experience
  • Customer Service
  • Organizational Skills
  • Tech Savvy
  • Team oriented
  • Communication skills
  • All Full Time Team Members are eligible for benefits, including :

  • Competitive base pay plus revenue share bonus program!
  • Best-in-class medical, vision, and dental insurance
  • Short-term and long-term disability
  • Life insurance
  • 401k with match
  • Paid time off
  • Free continuing education
  • Mental health support
  • And more!
  • For more information about our practice please visit our website at baysidevetcare.com.

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