Animal Shelter Medicine Customer Service Representative

About us

The Animal Shelter of Sullivan County is a small business in Blountville, TN. We have a spay and neuter clinic in house that services the community as well. We are professional and agile.

Our work environment includes:

• Office and animal shelter environment
• Potential exposure to high noise levels and zoonotic diseases
• Frequent use of computer and phone

In this administrative role, excellent customer service, phone, and computer skills are required. The receptionist must maintain a professional attitude and calm demeanor in even the most difficult of circumstances. These duties include, but are not limited to:

Duties and Responsibilities

• Handle all incoming calls, scheduling appointments and providing veterinary information over the phone to assist clients in making appointments and arriving prepared for those services
• Answer general questions about the programs the animal shelter offers
• Check clients in/out
• Review email, respond to emails, checked daily.
• Scheduling surgery appointments in ClinicHQ for public clients
• Scheduling shelter animals for surgery in ClinicHQ
• Complete rabies certificates
• Assist people who come into the shelter in person with questions or concerns.
• Maintain records and reports for grant money use
• Process payments and performing the end of day financial report and drawer/ CC close out.
• Maintaining, updating, and filling out patients' charts, and records in ClinicHQ
• Printing all surgery paperwork before assigned pick up time
• Assisting Shelter Receptionist with shelter duties when needed.

Requirements and Qualifications

• At least 1 year of customer service experience
• Experience in the veterinary field or animal welfare preferred
• Experience with computer database systems
• Effective communication, organization, and customer service skills
• Has a positive attitude, is conscientious and shows initiative
• Ability to handle multiple tasks at once in a fast-paced environment

Training:

1. OSHA

2. Fear Free

3. Behavioral

4. ASM

5. ClinicHQ

Job Types: Full-time, Part-time

Pay: $14.00 - $15.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Blountville, TN 37617 (Required)

Ability to Relocate:

• Blountville, TN 37617: Relocate before starting work (Required)

Work Location: In person

Salary : $14 - $15