What are the responsibilities and job description for the ServiceNow Experience Design Consultant position at The Anti?

Seeking : Experience Design Consultant

Who We Are :

The Anti. We are building a world-class service organization designed to add value to our customers NOW. We are uniquely positioned due to our ServiceNow expertise and close relationship with ServiceNow to be the leader in designing and delivering exceptional employee experiences. Yes. The Leader.

What We're Looking For :

As our Experience Design Consultant, you will be responsible for supporting and creating best-in-class ServiceNow employee experiences. We are looking for people who are familiar with working on Federal projects and have Public Trust Clearance.

Responsibilities :

Understand technical, complex use cases with the EX team to aid in the support and delivery of determined design solutions
Understand and document client-specific experiences customers will encounter
Interpret and apply client brand guidelines where needed to produce a consistent experience for the end user
Create training and support materials for client deliverables and internal documentation
Unit Testing : work closely with developers to ensure the design specifications are feasible and implemented as intended
Work with cross-functional client teams throughout the engagement lifecycle
Effectively communicate your recommendations to developers and other key stakeholders
Address and adapt to client and business needs

Qualifications :

5-7 years experience with the ServiceNow platform (In any capacity ie. HR, ITSM, Change, Problem)

Public Trust Clearance

2-4 years of experience building and managing knowledge bases or process documentation

Ability to translate client requirements into acceptance criteria

Ability to support multiple initiatives for a wide range of clients

Experience working within a technology platform or design system with well-defined constraints

Ability to articulate and champion design solutions proposed by Sr Experience Design Consultants

Outstanding written and verbal communication skills, and ability to present work to and lead design discussions with executives and large groups

Problem-solving skills to determine solutions to user interface challenges

Strong attention to detail and organized

Perform in a fast-paced, dynamic design process under minimal supervision

Strong meeting facilitation skills and effective solicitation of Customer Engagement

Effective multi-tasking and time management skills with a determined focus on prioritizing tasks

What We Offer :

Competitive Health Benefits

401(K) with a 3% contribution

Home Office and Fitness Reimbursement

Vacation and Volunteer time

World Class co-workers with extensive ServiceNow experience

Continuous learning culture

The Anti is an Equal Employment Opportunity Employer -race / color / religion / sex / sexual orientation / national origin / age / disability / gender identity / veteran status.

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ServiceNow Experience Design Consultant

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