Customer Service Rep / Dispatcher / Service Titan Experience Preferred

Few home service companies, especially in appliance repair, have a brand as well-established as The Appliance Doctor. After 45 years, The Appliance Doctor continues to grow, earning the trust of Atlanta homeowners for both repairs and new appliances.

The Appliance Doctor, a family-owned and operated business since its founding, places a high value on personal service and comprehensive offerings, including both repairs and sales of new appliances. This commitment to customer experience drives every decision they make, leading to a loyal customer base that frequently refers them to others.

The company is looking for a Customer Service Representative to join our call center team and assist customers in scheduling repairs. We seek a customer-focused, self-motivated individual for this role.

Experience in a fast-paced call center and with Service Titan is a plus, and familiarity with the appliance industry is a plus. The Appliance Doctor values team members who embrace our commitment to accountability and exceptional service for our valued customers. If this sounds like the kind of company and culture you want to be part of, please continue reading.

What’s In It for You

• $17-20/hour based on experience.
• Paid holidays (6 major holidays).
• PTO after 90-day probation period (2 weeks first year).
• Opportunities to grow in pay and/or position.
• A culture where respect and autonomy are valued and provided.
• Access to AFLAC insurance plans.

Skills/Requirements

• Minimum of 2 years experience in call center.
• Ability to multitask by being on the phone, typing, and filling technicians’ schedules with jobs.
• Excellent phone skills and professionalism.
• Experience working in Service Titan.
• Adept at active listening and positioning solutions based on customer needs and desires.
• Able to work processes for following up with customers.
• Have a heart for service, both toward customers and fellow employees.
• Able to pass a background check and drug test.

Responsibilities

• Work in call center 8am to 430pm - Monday through Friday.
• Handle days with constant incoming calls and schedule customer appointments with the correct technician.
• Able to follow processes within Service Titan.
• Work with technicians to assure that we are collectively taking care of customers
• Treat our customers as you would like to be treated.
• Punctuality is a must!

Attributes

• Positive, can-do attitude.
• Highly driven, independent worker.
• Flexible and helpful.
• Punctual and accountable.
• Professional and eloquent.
• Pleasant personality and voice.
• Strong listening skills.
• Impeccable follow-up.
• Excellent at explaining and educating.
• Highly versatile - able to relate to all people.
• Optimistic - gives people the benefit of the doubt.
• Confident, yet humble enough to know when to ask for help.

At The Appliance Doctor employees are loyal too. Fun fact: The Parts Manager and Operations Manager have both been with the organization for over 25 years. The team works with and learns from the best. The founder still trains and onboards all technicians as well.

With this team – it’s all hands-on deck. The company operates like a well-oiled machine. If this supportive work environment and culture sound attractive to you, we’d love for you to apply.

We look forward to hearing from you. Thank you for considering The Appliance Doctor, an equal opportunity employer.