What are the responsibilities and job description for the Day Services Program Assistant position at THE ARC BALTIMORE?
The Day Services Program Assistant is responsible for iCM Attendance and CareTracker accuracy, quality of documentation and compliance. Assists the Center Manager to ensure the efficiency and quality operation of the program.
Our Mission
The Arc Baltimore supports people with developmental disabilities to lead fulfilling lives with a sense of belonging, purpose, and meaningful relationships.
Who We Are
Since 1949, The Arc Baltimore has been an indispensable resource, providing employment training and support, day and residential services, family support and education, treatment foster care, assistive technology services, respite care, public policy advocacy, and information and referrals.
The Arc Baltimore’s full and part-time employees provide services at people's homes, places of employment, day centers, and neighborhoods.
What We Offer
A generous benefits package including:
- 8 Holidays, 15 Vacation days, 9 Sick and Safe Leave days
- Single and family medical, dental, and vision coverage
- Health and Dependent Care Flexible Spending Accounts (FSAs)
- Voluntary Accident and Hospital Indemnity insurance
- Short-Term Disability (STD) and Long-Term Disability (LTD)
- Life insurance (Employee, Spouse, Children)
- 403(b) plan with employer match available after 1 year
- Employee Assistance Program (EAP) and Health and Wellness package
- Legal Assistance and Pet plans
- Tuition Reimbursement
- Employee Discount Program
Job Responsibilities
- Monitor attendance and CareTracker entries daily to ensure accuracy, quality of documentation and compliance
- Coordinates with center staff and/or other departments to ensure accurate and timely billing
- Alerts the Center Manager of inaccurate or missing services and/or units in iCM or Person-Centered Plans so issues with billing or compliance can be resolved
- Be the lead trainer in-center on iCM Attendance and CareTracker for new hires and existing staff
- Assist the Center Manager with overall center operations, including compliance with The Arc Baltimore’s policies and procedures, DDA regulations, OHCQ and QIO audits, quality implementation of people’s Person-Centered Plans, etc., as designated by the Center Manager
- Support the Center Manager with daily programmatic functions as needed, such as Management of Funds, PCP Trainings, Daily Mileage Logs and vehicle maintenance, etc.
- Assist with staff supervision and guidance as designated by the Center Manager and when the Center Manager is on vacation/leave
- Drive an agency or personal vehicle, as appropriate, for agency related business
- Attend all on and off-site meetings, as required
- Complete all agency required trainings for the position
- Perform other duties as assigned by supervisor
- The responsibilities of this position may evolve to support the needs of the program
Qualifications
Required:
- Must be at least 20 years of age
- High school diploma or G.E.D required
- Valid driver’s license (not provisional) with a clean driving record
- Must be able to transport people supported as needed
- 2 years of experience working with people with developmental disabilities
- 2 years of iCM experience required
Preferred:
- Associate’s degree preferred
- Experience working in a day center and/or supervisory experience
Knowledge, Skills and Abilities
- Excellent oral and written communication skills required
- Intermediate computer skills required
- Outstanding organizational and time management skills necessary
- Must work effectively within a team environment
Working Conditions
- Flexibility with schedule is required, as necessary; however, working during program hours of operation is the standard expectation
- Some lifting up to 50 lbs.
- Must be available by use of a personal cell phone
The Arc Baltimore provides Equal Employment Opportunities (EEO) and is committed to a workplace free of discrimination and harassment based on race, color, religion, age, gender, sex, pregnancy, national origin, disability, height, weight, gender identity, marital status, military status, sexual orientation, veteran status, genetic information, or any other characteristic protected by law. We welcome everyone interested in our mission to join us. If you require accommodation during the application process, please contact us and we will make every effort to meet your needs.