First Impression Receptionist I

The Arc Baltimore is looking for a highly organized and detail oriented First Impression Receptionist to assist in keeping our office running smoothly and efficiently. This includes communicating with stakeholders on the phone, through email or in-person and managing their requests as well as assisting the executive staff in general with administrative needs. The incumbent will have a pleasant demeanor and able to communicate with visitors and guests in a timely and effective manner. Multitasking and stress management skills are essential for this position. The incumbent’s duties and responsibilities are to ensure visitors as well as internal staff are welcomed positively, with professionalism.

Our Mission

The Arc Baltimore supports people with developmental disabilities to lead fulfilling lives with a sense of belonging, purpose, and meaningful relationships.

Who We Are

Since 1949, The Arc Baltimore has been an indispensable resource, providing employment training and support, day and residential services, family support and education, treatment foster care, assistive technology services, respite care, public policy advocacy, and information and referrals.

The Arc Baltimore’s full- and part-time employees provide services at people's homes, places of employment, day centers, and neighborhoods.

What We Offer

A generous benefits package including:

• 8 Holidays, 15 Vacation days, 9 Sick and Safe Leave days
• Single and family medical, dental, and vision coverage
• Health and Dependent Care Flexible Spending Accounts (FSAs)
• Voluntary Accident and Hospital Indemnity insurance
• Short-Term Disability (STD) and Long-Term Disability (LTD)
• Life insurance (Employee, Spouse, Children)
• 403(b) plan with employer match available after 1 year
• Employee Assistance Program (EAP) and Health and Wellness package
• Legal Assistance and Pet plans
• Tuition Reimbursement
• Employee Discount Program

Job Responsibilities

• Communicating with stake holders on the phone, through email or in-person and managing their requests
• Professionally greet, direct and assist all guests and visitors
• Answer telephone calls while maintaining proper etiquette and professionalism at all times
• Assist with coordinating and scheduling events, conferences, meetings, conference rooms, luncheons, etc.
• Responsible for clerical and data entry duties as assigned by supervisor
• Ensure that front desk established procedures are maintained during an emergency and emergency drills
• Responsible for maintaining the security of the front desk area in accordance with agency security procedures to include:
  • Distribute and collect visitor badges
  • Maintain visitor logs and staff temporary badge logs
  • Monitor camera system entry and entry to departments
  • Verify staff and distribute temporary badges
• Assist with incoming/outgoing mail distribution as assigned
• Maintain the security of confidential information
• Complete all agency-required trainings for position

Qualifications

• High school diploma or GED required
• 2-3 years of administrative experience

Knowledge, Skills and Abilities

• Detail oriented
• Outstanding organizational and time management skills necessary
• Proficiency with Microsoft Word, Excel, Power Point, Publisher and Outlook
• Excellent communication and customer service skills
• Able to collaborate with other administrators and support personnel, management and stakeholders on a regular basis
• Proficient in a variety of writing styles from creative to professional
• Ability to make independent decisions on a daily basis, addressing the best way to handle specific tasks
• Operating office equipment including printers, copiers, and multimedia instruments

Working Conditions

• Lifting 20 lbs. maximum with infrequent lifting or carrying of objects weighing up to 10 lbs.
• Sitting most of the time with a small degree of pushing/pulling of arm or leg controls
• Work day is 8 hours (including lunch) from 8:30 am – 4:30 pm

The Arc Baltimore provides Equal Employment Opportunities (EEO) and is committed to a workplace free of discrimination and harassment based on race, color, religion, age, gender, sex, pregnancy, national origin, disability, height, weight, gender identity, marital status, military status, sexual orientation, veteran status, genetic information, or any other characteristic protected by law. We welcome everyone interested in our mission to join us. If you require accommodation during the application process, please contact us and we will make every effort to meet your needs.