Associate Director of Outreach and Admissions

The Arc Erie County New York has been supporting children and adults with disabilities, and their families in achieving their desired quality of life by creating opportunities through comprehensive services for over 65 years.

Our Position: We are currently seeking an Associate Director of Outreach and Admissions who would be responsible for our Intake/Admissions Department within the agency and in conjunction with the Marketing Department, develops strategic goals and initiatives to increase visibility, awareness, and enrollment in The Arc Erie County Programs and Services.

This position also involves:

• Manages the creation and maintenance of the implementation of all applicable program expectations, policies, and procedures with regards to Intake, Admissions, Discharges, etc., and updates these as necessary.
• Responsible for achieving monthly, quarterly, and annual enrollment goals, and growth and choice targets, as established by management.
• Delivers presentations, attends meetings and distributes educational materials to both internal and external stakeholders
• Identify partnerships with opportunities for education about supports and services
• Identify and promote programs out in the community and create opportunities for employees to participate in
• Plan, organize, and execute outreach events

Our Requirements:

• Master’s Degree, including but not limited to a Healthcare Field (with Specialty), Sociology, Special Education, Rehabilitation Counseling and Psychology PLUS three years of direct service experience with the developmentally disabled.

OR

• Bachelor’s Degree, including but not limited to a Healthcare Field (with Specialty), Sociology, Special Education, Rehabilitation Counseling and Psychology PLUS five years of direct service experience with the developmentally disabled with at least two years in a supervisory, marketing, and/or project management capacity

OR

• Associate’s degree, including but not limited to a Healthcare Field (with Specialty), Sociology, Special Education, Rehabilitation Counseling and Psychology PLUS seven years of direct service experience with the developmentally disabled with at least four years in a supervisory, marketing, and/or project management capacity

Our Benefits: What can The Arc Erie County offer you? Annual salary of $65,000-$75,000 as well as affordable Benefit package (medical, dental & vision), excellent, automatic PTO, great work-life balance, opportunity for advancement, 403b Retirement plan w/ employer contribution, positive & diverse work environment, opportunity to work remotely as well as being a part of a dynamic, engaging, & fun team!

Job Description
Job Title: Associate Director of Outreach and Admissions
Department: Intake
Job Grade: 6

Position Summary:
The Associate Director of Outreach and Admissions is responsible for the Intake/Admissions Department within the agency and in conjunction with the Marketing Department, develops strategic goals and initiatives to increase visibility, awareness, and enrollment in The Arc Erie County Programs and Services. Works closely with other team members and management to develop, maintain, deepen relationships with key business leaders, community-based organizations (CBOs) and providers, ensuring all efforts are directed toward enrollment.
Viewed as a “subject matter expert” (SME) by the community and influencers on the disability services within the community and region. Acts as an internal SME on all supports and services offered by The Arc Erie County New York.

Reporting Relationship:
Reports directly to the Chief Operating Officer. Directly supervises the Coordinator of Intake and Admissions.

Job Duties and Responsibilities:

• General Duties:
• Manages the creation and maintenance of the implementation of all applicable program expectations, policies, and procedures with regards to Intake, Admissions, Discharges, etc., and updates these as necessary.
• Responsible for achieving monthly, quarterly, and annual enrollment goals, and growth and choice targets, as established by management.
• Delivers presentations, attends meetings and distributes educational materials to both internal and external stakeholders
• Identify partnerships with opportunities for education about supports and services
• Identify and promote programs out in the community and creates opportunities for employees to participate in
• Responsible for managing their own daily schedule in alignment with department goals
• Works collaboratively with Program Directors to develop marketing initiatives, enrollment targets/capacity, and new program development
• Identify community needs and refer to program management for further development.
• Identify and cultivate stakeholder relationships to support engagement and agency growth
• Plan, organize, and execute outreach events
• Ensure events are inclusive, welcoming, and reflect the agency's mission and values.
• Develop and maintain relationships with schools, and other relevant organizations.
• Maintain a professional relationship with area school districts to include Committee on Special Education Chairpersons, School Psychologists, and Special Education Teachers
• Serve as a liaison between the agency and the broader community
• Supports/Services:
• Knowledge of all The Arc Erie County New York’s supports and services, including but not limited to OMH, OPWDD, and the Department of Education
• Maintains awareness of generic and specialized services and supports available to persons with developmental disabilities. Maintains knowledge of service continuum and how to access it. Promotes natural supports in the community.
• Provides information and consultation concerning developmental disabilities to community agencies and individuals as requested.

Qualifications and Education Requirements:
Master’s Degree, including but not limited to a Healthcare Field (with Specialty), Sociology, Special Education, Rehabilitation Counseling and Psychology PLUS three years of direct service experience with the developmentally disabled.
OR
Bachelor’s Degree, including but not limited to a Healthcare Field (with Specialty), Sociology, Special Education, Rehabilitation Counseling and Psychology PLUS five years of direct service experience with the developmentally disabled with at least two years in a supervisory, marketing, and/or project management capacity
OR
Associate’s Degree, including but not limited to a Healthcare Field (with Specialty), Sociology, Special Education, Rehabilitation Counseling and Psychology PLUS seven years of direct service experience with the developmentally disabled with at least four years in a supervisory, marketing, and/or project management capacity

Essential Job Functions:

• Physical demands and Exposure Risk outlined on attached form (A)
• Mental Requirements:

The ability to perform critical thinking and complex problem-solving skills, write in clear, organized manner, show good judgment, independent action, prioritizing, following directions. Works independently, as well as cooperatively, with others. Be approachable, enthusiastic and meet job-related tasks accordingly

• Human Relations Skills:

The ability to communicate with individuals in a positive manner, both oral and written, serve as an appropriate role model to co-workers and program participants. Receive supervision instruction in a positive manner. Adhere to agency’s policies, procedures, rules and regulations. Maintains a professional attitude and appearance at all times.

• Equipment Operation:

The ability to operate medical equipment such as nebulizers, suction devices and the like; ability to operate office equipment, such as computer, copier, fax machine, and laminator

Agency Principles:

• All staff members will assure and demonstrate the promotion of fundamental rights and protections for the people that we support. These include practices that treat people with dignity and respect at all times, ensure safety, best possible health/well-being and provide the person with continuity and personal security through the use of natural supports, positive relationships and opportunities for integration in the community. Staff members should also advocate and work toward assisting the people we support through person-centered planning to achieve the personal outcome goals that they have chosen by facilitating the plans and positive supports necessary to assist the person in progressing toward each outcome.
• Demonstrates the agency values of integrity, respect, responsibility, trust, teamwork, positive attitude, learning and honesty in working with students (persons), families, colleagues and members of our community.
• Good attendance is vital for the efficient and effective operation of quality programming and is an essential job function of this position.

This position is EXEMPT from the overtime requirements of the Fair Labor Standard Act.
The Arc Erie County New York retains the right to change this job description at any time.

The Arc Erie County New York is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Salary : $65,000 - $75,000