Hospitality Customer Service Specialist

The Arc Erie County New York has been supporting children and adults with disabilities, and their families in achieving their desired quality of life by creating opportunities through comprehensive services for over 65 years.

Our Position: We are currently seeking a Hospitality Customer Service Specialist in our Vocational Day Training department to coordinate and deliver customer service training. This position also involves:

• Implements a training program designed to prepare students for entry-level employment in a hospitality or customer service position.
• Runs multiple 12-week training sessions per year for additional training.
• Maintains a program budget to account for program cost and maximizing training enrollment and space use.
• Develops internship sites, identifies mentors, and forges employer relationships during the job search to find successful job placements for individuals with developmental disabilities.
• Participates in and supports special events, including fundraisers, seasonal events, and demonstrations.

Our Rate of Pay: $ 20.00 - $ 22.00 per hour.
Position Type: Full-Time, 40 hours per week, Monday-Friday 8:00am-4:30pm schedule

Our Requirements:
Hospitality Degree and/or Associates Degree with a Culinary or Hospitality focus PLUS at least 2 years paid work experience in the Culinary/Hospitality industry.
PLUS
Have experience as an instructor with a hospitality/customer service background and have a high degree of technical ability to relay information in a manner that provides a positive learning experience and instills a passion for the profession. Possess administrative and technology skills adequate to build course materials and has the ability to demonstrate concern and sensitivity toward culinary trainees and their individual needs and learning styles.
Passion for teaching individuals and preparing them to work.
A valid NYS Driver's License with an approved driving record is preferred, but not required; must have reliable transportation to assigned work site.
Our Benefits: What can The Arc Erie County offer you? Affordable Benefit package (medical, dental & vision), excellent PTO, great work-life balance, opportunity for advancement, 403b Retirement plan, positive & diverse work environment, as well as being a part of a dynamic, engaging, & fun team!
See our full Job Description listed below

Job Description

Job Title: Hospitality/Customer Service Specialist
Department: Vocational and Employment Services
Job Grade: 3

Position Summary:
The Hospitality/Customer Service Training Specialist will create and implement a training program that will prepare students for entry level employment in a Hospitality/Customer Service position. The Hospitality/Customer Service Training Specialist will minimally run three (3) 12-week training sessions a year and provide additional training and classes to individual’s supported by the agencies as well as employees of the agency. This position is also responsible for maintaining a program budget including program cost, certifications and maximizing enrollment and hospitality suite space use.

Reporting Relationship:
Reports to the Specialized Workforce Training Center Coordinator and secondly to the Director of Vocational and Employment Services.

Job Duties and Responsibilities:

• Develop and Implement a Curriculum
• Conduct hands-on culinary instruction to prepare students for entry level employment
• Develop lesson plans based on curriculum
• Administer written and practical tests to measure progress
• Document and report out on each student’s ability to comprehend, perform, and retain practical techniques
• Work one-on-one with students to ensure comprehension of lessons and information
• Recruit new and maintain relationships with chefs for volunteer opportunities
• Oversee the various ordering, set-up, and cleanup needed for lessons and guest speaker presentations
• Create a volunteer opportunity that encompasses student’s talents in hospitality and customer service to better the community at Large
• Assist with recruitment of students
• Conduct interviews and evaluate potential candidates
• Develop internship sites, identify mentors, and forge employer partnerships during job search to lead to successful job placements
• Participate in, and support, special events including fundraisers, seasonal events, and demonstrations
• Will complete all documentation and reports related in a contemporaneous manner.
• Will complete and maintain all regulator trainings that pertain to this job
• All other duties as assigned by supervisor.

Qualifications and Education Requirements
Hospitality Degree and/or Associates Degree with a Culinary or Hospitality focus PLUS at least 2 years paid work experience in the Culinary/Hospitality industry
PLUS
Have experience as an instructor with a hospitality/customer service background and have a high degree of technical ability to relay information in a manner that provides a positive learning experience and instills a passion for the profession. Possess administrative and technology skills adequate to build course materials and has the ability to demonstrate concern and sensitivity toward culinary trainees and their individual needs and learning styles.
Passion for teaching individuals and preparing them to work.
A valid NYS Driver’s license with an approved driving record is preferred, but not required; must have reliable transportation to assigned work site.

Essential Job Functions:

• Physical demands and Exposure Risk outlined on attached form (A)
• Equipment

Must have the ability to use and train people on all equipment in a hospitality setting. Equipment ranges from, Vacuums, mops, steamers, washers and dryer, oven, stove top, stand mixers, dishwasher, ancillary hood system, must be able to handle knives and sharps in a safe manor and all other equipment that correlates with the culinary and hospitality learning suite.

• Mental Requirements:

The ability to read, write, analyze, be perceptive/comprehensive, show good judgment & decision-making skills, be skillful in creative problem solving, basic math skills, independent action, planning & prioritizing and follow directions. Work independently as well as cooperatively with others. Be approachable, enthusiastic, personable, work under pressure and meet job-related deadlines; accordingly, available to work flexible hours.

• Human Relations Skills:

The ability to communicate with individuals in a positive manner, demonstrate the ability to serve as an appropriate role model to program participants and co-workers. Receive supervision instruction in a positive manner. Adhere to and administer Agency’s policies, procedures, rules, and regulations. Always maintain a professional attitude and appearance.

Agency Principles:

• All staff members will assure and demonstrate the promotion of fundamental rights and protections for the people that we support. These include practices that treat people with dignity and respect at all times, ensure safety, best possible health/well-being and provide the person with continuity and personal security through the use of natural supports, positive relationships and opportunities for integration in the community. Staff members should also advocate and work toward assisting the people we support through person-centered planning to achieve the personal outcome goals that they have chosen by facilitating the plans and positive supports necessary to assist the person in progressing toward each outcome.
• Demonstrates the agency values of integrity, respect, responsibility, trust, teamwork, positive attitude, learning and honesty in working with students (persons), families, colleagues and members of our community.
• Good attendance is vital for the efficient and effective operation of quality programming and is an essential job function of this position.

This position is NON-EXEMPT from the overtime requirements of the Fair Labor Standard Act.
The Arc Erie County New York retains the right to change this job description at any time.

The Arc Erie County New York is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Salary : $20 - $22