What are the responsibilities and job description for the Respite Program Manager position at The Arc Of Southern Maryland?
JOB PURPOSE:
Under the general supervision of the Director or Assistant Director of Behavioral Support Service and Quality Enhancement, the Respite Program Manager manages the daily operations of a home in which The Arc Southern Maryland provides behavioral residential support for people with I/DD. Supports are provided on a 24/7 basis for an approved amount of time. The Respite Program Manager will supervise the Quality Enhancement Specialist.
The Respite Program Manager combines administrative, supervisory, and direct care duties guided by behavioral principles and strategies.
The Respite Program Manager performs direct service duties on a regularly scheduled basis and ensures that all required staffing hours are filled as necessary. The Respite Program Manager ensures that activities comply with guidelines established by both the agency and the State of Maryland. The Respite Program Manager should maintain co-operative professional relationships with all support team members, following ethical standards of practice (confidentiality, informed consent, etc.). The Respite Program Manager is responsible for maintaining adequate staffing, safety and program activities of assigned services within the established budgetary guidelines. The Respite Program Manager assures that the people assigned to them have access to the community, participating in activities of their choosing and making decisions that directly impact their lives.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Work on-call shift on a rotating basis for 32 hours a week when the agency has a behavior respite individual.
- Position may require travel to Charles, Calvert and St. Mary’s, Prince George’s and Montgomery counties.
- Complete the monthly staffing schedule based on how long the individual will be in behavior respite.
- Compete weekly and monthly documentation to be submitted to the contract monitor.
- Involvement to ensure appropriate medical, psychological, psychiatric, neuropsychiatry services are followed up on.
- Health & wellbeing of people assigned-Assures a healthy, safe and nurturing environment for people with funding for 24/7 staffing in a group home:
- Medication Administration-Assists with and/or dispenses medication (as certified), or other prescribed medical treatments, as necessary.
- Manage the Quality Enhancement Safety Specialist involving incident reports and fire drills and housing inspections. Provide backup support for the QE team, if needed.
Health & Behavior Issues-
Monitors health and behavioral issues of assigned consumers. Arranges and attends appointments with medical personnel, as necessary.
- Crisis prevention & intervention-Monitors potential crisis situations, discussing incidents with authorized staff and people receiving support, adjusting support, and complying with regulations for reporting. Responds appropriately in emergency situations to assure safety and well-being for everyone.
- Community Involvement-Assures access to community recreation, services and support. Assists and supports people to plan, make informed choices, follows through on responsibilities. Arranges transportation for consumers for recreation, medical appointments, community functions, etc. Assist with medical appointments, light housekeeping, grocery shopping, and medication administration.
- Monitors personal funds-Monitors the expenditure of personal funds of individuals receiving services. This includes banking.
- Advocacy-Provides information on rights; increasing awareness of self-advocacy methods and techniques; encourages and assists people to speak on their own behalf; and provides information on peer support and self-advocacy groups. Advocates for, maintains and/or obtains consumer entitlements. Assists and/or represents people when there are barriers to their service needs and enlists the support of decision makers, when appropriate, to overcome barriers to services.
- Interpersonal Communication-Uses effective communication and basic counseling skills to establish cooperative relationships among the people receiving services, families, consultants and agency staff. Maintains current knowledge of the formal and informal supports available in his or her community and assists people receiving services to identify and access these supports
Staffing-Assures staffing support that enhances and guides individuals.
- 24/7-Responds to staff issues 24/7.
- Supervise-Supervises assigned staff by hiring, guiding, interviewing, evaluating, counseling and/or recommending termination upon consultation with the Director, Human Resources.
- Train-Provides on the job training and mentoring for assigned staff. Assures us that all staff meet agency training requirements.
- Time & attendance-Assures the accuracy of the time and attendance system for all staff that this manager supervises.
Financial-Implements, maintains, and monitors budgets with particular emphasis on staffing line items
- Manage staffing schedules in accordance with established budgets.
- Review and approve travel and recreational reimbursements.
- Manage client’s financial assets in accordance with established control procedures.
- Maintain and secure Personal health Information (HIPPA).
- Impress-Monitors and reconciles imprest accounts for food and household supplies.
Documentation
Completes, approves and/or reviews paperwork (e.g. attendance documents, PCP packets, monthly summaries, incident reporting, community involvement forms, expenditure vouchers, sheets and travel vouchers. .
ADDITIONAL DUTIES AND RESPONSIBILITIES:
EDUCATION AND EXPERIENCE:
JOB KNOWLEDGE, SKILLS AND ABILITIES:
AMERICANS WITH DISABILITY SPECIFICATIONS (PHYSICAL DEMANDS):
WORK ENVIRONMENT:
- Data Collection-Maintains accurate records, collects, compiles and evaluates data; submits reports; and develops a system to manage documentation.
- Incident Reports-Completes incident reports when needed as required by the State of Maryland.
- Behavior Plan- Complete the referral in a timely fashion
- Follow all behavioral and educational guidelines deemed appropriate by the assigned Behavioral Consultant and the BSS team.
- Support the consultant by assisting with data collection, observation, and other relevant activities necessary for the preparation of reports, protocols, and behavior plans.
- Work under the direction of the Behavioral Consultants and/or other professional staff to implement behavioral treatment programs and to provide feedback on any clinical and environmental barriers to effective implementation.
- Maintain accurate behavioral data when onsite and other records as directed by the professional staff.
- Conduct follow-up visits to assess compliance with the program recommendations and provide written documentation of observations.
ADDITIONAL DUTIES AND RESPONSIBILITIES:
- Accomplishes all tasks as appropriately assigned or requested.
- Follow agency policies and procedures.
- Maintain interdepartmental communication.
- Attend and participate in all pertinent treatment team/agency meetings, training and activities.
- Accomplishes all tasks as appropriately assigned or requested.
- Attends and participates in staff/house meetings at a minimum of one time per month.
- Other duties as assigned.
EDUCATION AND EXPERIENCE:
- Bachelor’s degree in psychology or related field preferred. Or high school diploma with 4 years of experience with individuals with behaviors, behavior analysis, or a related field with an emphasis in behavior analysis with a minimum of two years’ experience with behavior management required.
JOB KNOWLEDGE, SKILLS AND ABILITIES:
- Exhibits ability to work with standard office software and case management systems.
- Ability to plan work, organize and sustain workflows while maintaining flexibility to deal with varied tasks and priorities.
- Ability to work in a professional manner with a wide variety of individuals including consultants, provider agencies, families and the public.
- Has a good command of the English language both oral and written and demonstrates these skills.
- Clearly express ideas and thoughts verbally and in writing.
- Possesses the ability to be forward thinking and creative.
- Keeps up-to-date on information and technology affecting functional area(s) to increase innovation and ensure compliance.
- Ability to communicate change effectively; Build commitment and overcome resistance; Prepare and support those affected by change; Monitors transition and evaluates results.
- Demonstrates effective communication by selecting and using appropriate communication methods.
- Demonstrate good listening and comprehension.
- Ability to keep others adequately informed.
- Is well organized and self-directed, and a team player.
- Has the ability to respond effectively to the most sensitive inquiries or complaints.
- Demonstrates effective supervisory and leadership skills.
- Maintain Mandt certification and MTTP or other trainings as assigned.
- Has the ability and willingness to accept emergency phone calls and respond to emergencies twenty-four hours a day.
- Possesses a valid driving license with a good driving record, and access to a safe vehicle for transporting people receiving services.
- Possesses the ability to pass the criminal background check mandated by the State of Maryland and the checks system report.
AMERICANS WITH DISABILITY SPECIFICATIONS (PHYSICAL DEMANDS):
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit for long periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus. Must maintain a variety of postures (kneeling, sitting on the floor, running, lifting) as required. The employee must maintain a high energy level and a calm demeanor throughout therapeutic interventions.
WORK ENVIRONMENT:
- Works in a variety of environments with behaviorally challenged individuals.
- Work entails walking and ability to lift over 25 lbs.
The Arc Southern Maryland is a drug-free employer. All offers of employment will be contingent on a successful background check. The Arc Southern Maryland is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, gender identity or expression, marital status, genetic information, protected veteran status, disability, sexual orientation, religious and or political beliefs. We recruit, employ, retain, compensate, train, promote, discipline, terminate and treat all employees and job applicants based solely on qualification, performance, and competence.
