Assistant Director of Human Resources Kansas City

Essential Job Functions

Mission and Core Values

Serves as an ambassador of the mission and purpose of The Arc of the Ozarks

Personnel Management

Provides supervision, management and oversight for HR positions in the Kansas City, Joplin and Monett Divisions.  In the absence of a staff member in these positions, HR Manager will assume that particular role.

Sets up and maintains general control methods, records, and files as required for an effective personnel function.

Assists in keeping employees informed of all changes in personnel policies, counsels with employees on and management on personnel policies and personnel problems. 

Program Oversight, Design and Development

Actively involved in applicant sourcing and recruiting including onsite recruitment activities, managing requisitions on ATS and other sources.

Directs employment activities, assuring that properly qualified employees are recruited and hired for positions in The Arc of the Ozarks.

Reviews applications, following up with appropriate candidates, conducts interviews, scheduling 2^nd interviews as appropriate, makes job offers, conducts background checks and drug screenings. Maintaining all appropriate documentation.

Maintains effective public relations status with the various civic, welfare, and local business organizations in the community.

Quality Assurance and Legal  Compliance

Ensures compliance with all federal and state labor laws and regulations.

Partners with employees and management to communicate various human resources policies, procedures, laws, standards and other government regulations.

Conducts research into personnel law, programs, and activities, in order to make recommendations for changes and innovations when appropriate.

Leadership, Coaching and Communication

Coaches management staff on leadership and management best practices in alignment with The Arc’s mission and values.

Models and promotes positive and cooperative interactions with all levels of the organization. Establishes trust and rapport with employees and management at all levels.

Coaches management staff on the appropriate follow-up on personnel matters, and when appropriate, provides guidance on disciplinary procedures consistent with agency policy and practice.

Reviews and/or approves all disciplinary actions, making the appropriate revisions. Conducts investigations on concerns. Provides appropriate recommendations and resolution.

Human Resource Operations

Reports, maintains and monitors workers compensation claims. Appropriately communicates with employee, supervisor, and/or insurance carrier as needed.

Maintains accurate and complete employee personnel files. Maintains HRIS employee transactions, compiles reports as appropriate.

Conducts new employee orientation.  May teach designated training classes including but not limited to CPR/First Aid.

Knowledge of benefits administration. Works closely with Benefits Specialist to manage benefits enrollments and employee leave programs.  

Provides exceptional customer service and communication to employees at all levels and stakeholders.

Reviews unemployment activity. Ensures proper claims response.

Required Knowledge, Skills, and Abilities

Ability to exercise proper judgment, discretion, and confidentiality.

Ability to use Microsoft suite, HRIS and other relevant systems effectively.

Ability to work varied and flexible hours, accept and adapt to changes in assignments, methods, and policies, etc.

Ability to communicate effectively. Excellent conflict resolution skills.

Licensed and insured driver. Ability to travel within the state of Missouri to other The Arc of the Ozark’s locations on an infrequent basis.

Minimum Experience and Training Qualifications

Bachelor's degree human resources, human services, or other related field preferred.  At least three years of experience in a human resources or human service related area required.

Credit hours and or work experience may be substituted for a four-year college degree. 

HRCI or SHRM certification strongly preferred. Previous supervisory experience required.

Traits and Characteristics Desired

A sincere dedication to the mission and the people served by The Arc of the Ozarks is crucial.

The Assistant Director of Human Resources should have outstanding critical thinking skills and effective communication qualities as demonstrated by success in prior relevant experience roles.

Must have the capacity to cultivate and maximize individual and team relationships with strong interpersonal skills and the ability to build authentic relationships.

Demonstrates an ability to lead effective conflict resolution and teach members of management the skills needed to resolve issues effectively.

Ability to delegate effectively and demonstrate solid time management skills.

Able to inspire confidence from the team and a spirit of teamwork, while ensuring accountability to the mission of goals of the organization.

The Assistant Director of Human Resources should be open to feedback, possess a growth mindset, and a willingness for learning opportunities in order to better themselves and The Arc of the Ozarks.